Hi @Christine_Amazon

There’s something seriously wrong with how YYZ1 warehouse is run.

Here’s what I’ve been dealing with for months and months, over multiple case ID's, multiple emails to Jeff @ Amazon.com

1. Shipments disappear after delivery. They’re marked as delivered by the carrier, but nothing gets checked in.

2. Units go missing during check-in. I’ll send 50 units, and only 45 get scanned. Then I have to open cases and chase support just to get the generic messages that they already investigated and the units are not there. They did a second check and there is no units, only for the units to show up after you complain to Jeff @ amazon.com or they just magically show up on a different shipment of the same product that was shipped to that warehouse at a later date and then you get a violation saying you had too many units in your shipment.

3. Some of my inventory has shown up on liquidation and lost-package auction sites, even though I never requested a removal and I’ve never received reimbursement for the boxes that went missing and later turned up in these channels.

On top of that, I only deal in flammable inventory, which already limits which warehouses I can use. I ship the exact same products to YEG1 in Alberta — and they’re checked in same-day or next-day, every time. But with YYZ1, it’s often weeks before anything happens, if at all.

This is clearly not just a one-off issue. It looks like a major breakdown in internal processes at YYZ1, and sellers are the ones paying the price, we have very limited flammable storage because Amazon Canada doesn't have enough flammable storage. So when they lose 1 or 2 boxes, it sometimes takes over two month to clear that from my shipped units and i cannot ship more inventory because of the limited space and my sales drop down.

In December they lost 4 shipments with 250 units over 4 days at YYZ1 and i literally had to wait around 2 month for all that inventory to be found. My sales went down by more then 50% because of this and I have finally got back to normal sales again.

If Amazon wants to fix this, we need this warehouse overhauled because the dead fish stinks from the head i.e "warehouse management", an immediate stop to any unauthorized liquidation of inventory that sellers haven’t removed, a real point of contact to help with these ongoing issues at YYZ1 until they have resolved all the issues and the warehouse is back to normal operation.

At this point, it’s not just about delays — it’s about trust. We can’t keep shipping to a warehouse where inventory disappears and no one takes responsibility.