Downgrade to individual
I want to downgrade my account to an individual plan, but I can't because the menu in my account is blocked, preventing me from making the change. I am getting charged every month. I tried contacting seller support, but when I click on "Help," a new page opens, and it says, "This mozbar.moz.com page can’t be found."
Please help me.
Downgrade to individual
I want to downgrade my account to an individual plan, but I can't because the menu in my account is blocked, preventing me from making the change. I am getting charged every month. I tried contacting seller support, but when I click on "Help," a new page opens, and it says, "This mozbar.moz.com page can’t be found."
Please help me.
2 replies
Seller_y7W9ccUlauftE
What browser are you using? If you have privacy settings too high it can cause some things not to work.
A direct link to Manage Your Services: sellercentral.amazon.ca/account-information/mys
Christine_Amazon
Hello @Seller_q27Ia94Tz9heZ
This is Christine from Amazon Forums.
I was checking that you have a North America unified account
If you have a North America Unified Account and your primary marketplace is amazon.com or amazon.ca, you can downgrade your account to an Individual selling plan.
At the end of your current billing cycle, your linked amazon.com.mx account will be placed in staging for 120 days, during which you will no longer be able to sell or have active listings. You will be able to finalize pending transactions during this time, after which the account will be terminated automatically.
Your Fulfillment by Amazon (FBA) account for amazon.com.mx will be suspended as well during this process. Please make sure to remove any FBA inventory stored in fulfillment centers in this marketplace before your account becomes inactive.
If you have a North America Unified Account and your source (primary) marketplace is amazon.com.mx, you are only eligible for a Professional selling plan. You cannot switch to an Individual selling plan.
Now I also see that Canada marketplace and US are already in the individual plan.
Let us know if you have more question
Christine.
