Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
imgSign in
user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

11 views
2 replies
Fulfil orders
Tags:FBA, Fulfilment, Lost shipment, Ship to FC
00
Reply
user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Fulfil orders
Tags:FBA, Fulfilment, Lost shipment, Ship to FC
00
11 views
2 replies
Reply
2 replies
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
Follow this discussion to be notified of new activity
user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

11 views
2 replies
Fulfil orders
Tags:FBA, Fulfilment, Lost shipment, Ship to FC
00
Reply
user profile
Seller_pQw3iZC3hF0BU

A pallet of product not found

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Fulfil orders
Tags:FBA, Fulfilment, Lost shipment, Ship to FC
00
11 views
2 replies
Reply
user profile

A pallet of product not found

by Seller_pQw3iZC3hF0BU

Hello,

I sent 9 pallets of product to Amazon's distribution center.

In my Seller central, only 8 pallets are accounted for.

I have claimed the lost pallet and Amazon is asking me for proof.

I have provided all the proof but Amazon is closing the case without giving me an answer.

I find the situation disappointing.

I need your advice on what to do next.

Thank you in advance.

Fulfil orders
Tags:FBA, Fulfilment, Lost shipment, Ship to FC
00
11 views
2 replies
Reply
2 replies
2 replies
Quick filters
Sort by
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
Follow this discussion to be notified of new activity
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Ricardo from Amazon here.

I would like to let you know I have reached out our Escalations team for another review of this situation.

Once I hear back from them I will be letting you know.

00
Reply
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
user profile
Ricardo_Amazon
In reply to: Seller_pQw3iZC3hF0BU’s post

Hello @Seller_pQw3iZC3hF0BU,

Just wanted to follow up.

Our Escalations team has opened Case 16898634951 to connect directly with you.

Please follow up through that case. I hope the issue gets resolved.

Happy Holidays!

00
Reply
Follow this discussion to be notified of new activity