Please close my account that was opened last year and has not made any sales. After it's closed, I intend to open a new one. I'd appreciate your assistance with this.
Hi,
I'm writing to request the closure of two accounts:
CONER_STORE: This is an individual plan account opened last year. I originally intended to change the store name but was unable to, which led me to open the second account.
Tibetan Costume: This is a recently opened account.
Neither of these accounts has generated any sales. My goal is to close both of them so I can then open a new account under a professional plan.
Please see below email I got from amazon
You have been found to be related to an account beginning with Coner Store.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide one of the following:
-- Evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise.
-- Evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.
-- Evidence that you have successfully got your accounts reinstated from all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
I've attempted to close both accounts, but I haven't been successful. Could you please assist me through the process or assist with closing them directly?
Thanks
Sherry Dolma
Please close my account that was opened last year and has not made any sales. After it's closed, I intend to open a new one. I'd appreciate your assistance with this.
Hi,
I'm writing to request the closure of two accounts:
CONER_STORE: This is an individual plan account opened last year. I originally intended to change the store name but was unable to, which led me to open the second account.
Tibetan Costume: This is a recently opened account.
Neither of these accounts has generated any sales. My goal is to close both of them so I can then open a new account under a professional plan.
Please see below email I got from amazon
You have been found to be related to an account beginning with Coner Store.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide one of the following:
-- Evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise.
-- Evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.
-- Evidence that you have successfully got your accounts reinstated from all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
I've attempted to close both accounts, but I haven't been successful. Could you please assist me through the process or assist with closing them directly?
Thanks
Sherry Dolma
4 replies
Levi_Dylan_Amazon
Hello @Seller_QVTM6n8fLTaba,
Thank you for reaching out on the forums.
CONER_STORE: This is an individual plan account opened last year. I originally intended to change the store name but was unable to, which led me to open the second account.
Tibetan Costume: This is a recently opened account.
Neither of these accounts has generated any sales. My goal is to close both of them so I can then open a new account under a professional plan.
I see that you would like to close the 2 stores you had originally started in order to create a new store, but your attempts to this have not been successful so far. I understand that navigating this situation can be confusing, so I would like to get you the support you need.
Based on the information you've provided, it appears your 'Tibetan Costume' store has been deactivated due to our multiple accounts policy, as it was linked to your previously deactivated account 'CONER_STORE'.
To address this, you must successfully address any outstanding issues in the 'CONER_STORE' account. Please visit the performance notifications within this store to see why the account has been deactivated and what is required to get is reinstated. Please share what you find with us so we can support you with your next steps.
If you do not have any notifications due to the time that has passed, please create a case and share the ID number with me in this thread.
I look forward to your response and assisting you further. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
