Dear @Seller_DGT1u9nkD6wcL,

Thank you for bringing this concerning situation to our attention. I understand your confusion about receiving a dormant account notification despite processing over 1,000 orders monthly.

Seller_DGT1u9nkD6wcL

Today morning I received the that amazon said they can not continue with the verfication of your account becasue the latest filed reports show your business as dormat.

Please see the attachment

however from this email the paragraph "the we are here to help", it should be the link is from UK. and I also ask the seller for support, and the answer is it is from UK, since i am only open account at US and CA market place, I do not need to reply to this email.

I just want to confirm that do i need to replay this email? and how should i let amazon know i am still active? lol because i have more than 1000 roder per month, i do not understand that why amazon though my business is dormat

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To address your question accordingly, first, we need to verify if this is a legitimate communication and determine if you have a Global Amazon account. Here's what you need to do:

1. Go to Seller Central.
2. Look for the white dropdown menu, located at the top-right of the Amazon Seller Central logo.
3. Check if "United Kingdom" appears in your marketplace options.
4. If visible, select it and review any performance notifications there.

Since you mentioned operating only in US and CA marketplaces, this verification step is crucial. If you do have access to the UK marketplace, please:

1. Take screenshots of the dropdown menu showing all your registered marketplaces.
2. Capture the performance notifications from your UK account.
3. Share these here so we can further assist you.

Next steps:

• If the UK marketplace IS visible: This indicates you have a registered UK account that may require attention. Please review and address any compliance issues in your UK marketplace immediately to maintain your selling privileges, even if you're not actively selling there.

For more information about multiple marketplaces, please visit our help page: Amazon Global Selling.

The Seller Community and I remain available if you need additional clarification.

Best,

-Roxy