Valid Tracking Rate is innacurate
Every order we ship, we provide a valid tracking # that is 100% verified by the carrier, and yet our "valid tracking rate" is only 60% , that's completely inaccurate, how does Amazon determine a "valid" tracking info ?
Valid Tracking Rate is innacurate
Every order we ship, we provide a valid tracking # that is 100% verified by the carrier, and yet our "valid tracking rate" is only 60% , that's completely inaccurate, how does Amazon determine a "valid" tracking info ?
9 replies
Seller_7LrAV0m5llaI7
It has to be an Amazon integrated tracking carrier. If the carrier's system isn't integrated into Amazon for their system to track, then it affects your valid tracking rate.
Seller_7LrAV0m5llaI7
That is 100% the issue
Seller_7LrAV0m5llaI7
You can use "other" unintegrated carriers for 5% of your shipments as you have to keep a VTR of 95% or above.
Seller_7LrAV0m5llaI7
If the Purolator tracking pin is in the same database and can be tracked at purolator.com on the regular tracking page, yes it should work.
This would be inconvenient for the customer, they want to just see the status on their orders page on the app, instead of copy and pasting urls and weblinks and tracking numbers, and they'd like the app to auto update and notify of delivery. That is the advantage to using a tracking courier, the customer gets a notification on their phone right away through the Amazon app when the courier drops off the package so they can go out and get it.