Customer Return The Order but His Review Still showing on the listing
I have a quick Question
Lets Suppose if a customer buy a product then put negative review, when the review is active after some days He return the order so the point is that if someone return the product then why his or her review is live on the listing?
Customer Return The Order but His Review Still showing on the listing
I have a quick Question
Lets Suppose if a customer buy a product then put negative review, when the review is active after some days He return the order so the point is that if someone return the product then why his or her review is live on the listing?
2 replies
Seller_kNAboD6kRgVt7
Posting a review of a product has nothing to do with them returning it, or not.
Josh_Amazon
Hello @Seller_M4qVeDJFqrpLi,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you have questions regarding customer reviews being active even when they have returned the products. Short answer is yes, reviews will remain active even if customers return the products after leaving the review. As mentioned by @Seller_kNAboD6kRgVt7, one thing has nothing to do with the other.
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved.
However, there are some situations when Amazon will remove or strike-through buyer feedback. In such situations, if your request is granted, the impact of the feedback will be removed from your feedback rating and Order Defect Rate (ODR).
To learn more about this topic please go to the following resources:
Best practices to maintain positive feedback and ratings
Can Amazon remove buyer feedback?
If you need more help, you can always reach out to our Seller Support team.
Kind regards,
-Josh
