Urgent Assistance Needed: Account Deactivation Despite Compliance and Full Documentation Submission
Hello Amazon Seller Community and Support Team,
I'm seeking help with an account deactivation issue that has significantly affected my business operations. I have submitted all the necessary documentation to confirm my adherence to Amazon’s policies, but I continue to receive automated responses without specific guidance on any additional actions I should take.
Background:
To the best of my knowledge, I only have one active Amazon account under my business name. This account functions for my operations across both Canada and the USA. Previously, I updated certain details within the account, believing these changes would apply seamlessly across both regions. It appears Amazon has flagged an issue, possibly due to regional distinctions.
Actions Taken So Far:
Notarized Affidavit Provided: I submitted a notarized affidavit affirming that I do not have any additional Amazon accounts beyond the current one associated with my business.
Full Compliance with Policies: My account has a "Healthy" status with zero policy violations, reflecting my commitment to maintaining Amazon’s standards.
Multiple Appeals: I have submitted numerous appeals, but I continue to receive automated responses without clear, actionable feedback.
Additional Steps Taken: I filed a formal complaint with the Better Business Bureau (BBB) to document this ongoing issue and shared the situation on LinkedIn to seek advice from other sellers who might have faced similar challenges.
Request for Support:
Direct Review of Submitted Evidence: I respectfully request that my submitted notarized affidavit and compliance documents are reviewed, as they verify my sole use of this single Amazon account for my business.
Clear Guidance on Next Steps: If there is any additional documentation or further action needed, I would appreciate specific instructions so I can address any outstanding issues promptly.
Assignment of a Human Representative: I would be grateful if a human representative could be assigned to my case for direct communication and clarification, allowing me to resolve any misunderstandings effectively.
This account is essential to my livelihood, and I am fully committed to addressing any issues in line with Amazon’s policies. I appreciate any guidance or assistance that can be provided to help escalate and resolve this matter.
Thank you to anyone who can offer insight or support.
Sincerely,
SC,
Inspirational Speaker, Canada
Urgent Assistance Needed: Account Deactivation Despite Compliance and Full Documentation Submission
Hello Amazon Seller Community and Support Team,
I'm seeking help with an account deactivation issue that has significantly affected my business operations. I have submitted all the necessary documentation to confirm my adherence to Amazon’s policies, but I continue to receive automated responses without specific guidance on any additional actions I should take.
Background:
To the best of my knowledge, I only have one active Amazon account under my business name. This account functions for my operations across both Canada and the USA. Previously, I updated certain details within the account, believing these changes would apply seamlessly across both regions. It appears Amazon has flagged an issue, possibly due to regional distinctions.
Actions Taken So Far:
Notarized Affidavit Provided: I submitted a notarized affidavit affirming that I do not have any additional Amazon accounts beyond the current one associated with my business.
Full Compliance with Policies: My account has a "Healthy" status with zero policy violations, reflecting my commitment to maintaining Amazon’s standards.
Multiple Appeals: I have submitted numerous appeals, but I continue to receive automated responses without clear, actionable feedback.
Additional Steps Taken: I filed a formal complaint with the Better Business Bureau (BBB) to document this ongoing issue and shared the situation on LinkedIn to seek advice from other sellers who might have faced similar challenges.
Request for Support:
Direct Review of Submitted Evidence: I respectfully request that my submitted notarized affidavit and compliance documents are reviewed, as they verify my sole use of this single Amazon account for my business.
Clear Guidance on Next Steps: If there is any additional documentation or further action needed, I would appreciate specific instructions so I can address any outstanding issues promptly.
Assignment of a Human Representative: I would be grateful if a human representative could be assigned to my case for direct communication and clarification, allowing me to resolve any misunderstandings effectively.
This account is essential to my livelihood, and I am fully committed to addressing any issues in line with Amazon’s policies. I appreciate any guidance or assistance that can be provided to help escalate and resolve this matter.
Thank you to anyone who can offer insight or support.
Sincerely,
SC,
Inspirational Speaker, Canada
0 replies
Atlas_Amazon
Hello @Seller_MSkbWjRaBT7oN
"It appears Amazon has flagged an issue, possibly due to regional distinctions."
Thank you for the information provided regarding the issues you have been encountering on the thread. I understand that you believe the issues may be due to regional concerns. Are you registered in marketplaces outside of the US and North America? Have you verified that your other marketplaces are currently in an active status?
In addition, you should have received the store details in the notification at the time of the impact to the account. Did you recognize the account information that was provided to you? If the issue is due to another marketplace that you are registered in, then our team will expect that action is taken to resolve these issues. Once you can confirm that the rest of your marketplaces have been resolved, you can submit an appeal on your US account to get it back into an active status.
We do encourage you to share more details and information regarding the issues you are encountering so we may continue to provide guidance.
Best,
Atlas
