Amazon Canada Return Compliance
I sell a medical product on Amazon Canada, where returnless resolution is not available. I have two scenarios that I would like to confirm for compliance with Amazon's Terms of Service:
1. Once a customer requests a return, I issue a full refund and then message the customer to ask them to keep the device and give it another try.
2. I issue a full refund and then message the customer to send me their shipping address so I can send them a free replacement.
Could you please confirm if these scenarios comply with Amazon's Terms of Service?
Thank you for your assistance.
Amazon Canada Return Compliance
I sell a medical product on Amazon Canada, where returnless resolution is not available. I have two scenarios that I would like to confirm for compliance with Amazon's Terms of Service:
1. Once a customer requests a return, I issue a full refund and then message the customer to ask them to keep the device and give it another try.
2. I issue a full refund and then message the customer to send me their shipping address so I can send them a free replacement.
Could you please confirm if these scenarios comply with Amazon's Terms of Service?
Thank you for your assistance.
1 reply
Seller_dotifYADa0BWY
Option 1 is the better of the 2. Option 2 leaves you without 2 products if they do an A2Z claim. I would avoid that option for sure,
