Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891
I’m really desperate and hoping someone here has been through this and found a way out.
My inventory has been showing as Reserved since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.
Here’s what happened:
First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”
I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.
After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.
Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.
To make things worse, I am still being charged Long-Term Storage Fees (LTSF) on this reserved inventory, even though I have no available stock to sell.
Latest case ID: 20395834891
Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.
Thanks in advance.
Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891
I’m really desperate and hoping someone here has been through this and found a way out.
My inventory has been showing as Reserved since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.
Here’s what happened:
First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”
I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.
After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.
Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.
To make things worse, I am still being charged Long-Term Storage Fees (LTSF) on this reserved inventory, even though I have no available stock to sell.
Latest case ID: 20395834891
Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.
Thanks in advance.
3 replies
Seller_AqvInUPukiOkW
@Ricardo_Amazon @Daryl_Amazon @Kam_Amazon @Xander_Amazon @Joey_Amazon
Glenn_Amazon
Hi there @Seller_AqvInUPukiOkW,
Thank you for reaching out with your concerns. We are currently investigating with our internal team. As soon as we have any additional updates we will reach out to you here regarding the reserved inventory. Thank you for your understanding.
-Glenn
Manny_Amazon
Hi @Seller_AqvInUPukiOkW,
I'm following up on Glenn's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #20696381591 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.
Regards,
- Manny