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Seller_AqvInUPukiOkW

Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891

I’m really desperate and hoping someone here has been through this and found a way out.

My inventory has been showing as Reserved​ since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.

Here’s what happened:

First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”

I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.

After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.

Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.

To make things worse, I am still being charged Long-Term Storage Fees (LTSF)​ on this reserved inventory, even though I have no available stock to sell.

Latest case ID: 20395834891​

Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.

Thanks in advance.

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Seller_AqvInUPukiOkW

Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891

I’m really desperate and hoping someone here has been through this and found a way out.

My inventory has been showing as Reserved​ since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.

Here’s what happened:

First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”

I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.

After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.

Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.

To make things worse, I am still being charged Long-Term Storage Fees (LTSF)​ on this reserved inventory, even though I have no available stock to sell.

Latest case ID: 20395834891​

Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.

Thanks in advance.

Tags:Inventory
20
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Seller_AqvInUPukiOkW

@Ricardo_Amazon @Daryl_Amazon @Kam_Amazon @Xander_Amazon @Joey_Amazon

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Glenn_Amazon

Hi there @Seller_AqvInUPukiOkW,

Thank you for reaching out with your concerns. We are currently investigating with our internal team. As soon as we have any additional updates we will reach out to you here regarding the reserved inventory. Thank you for your understanding.

-Glenn

00
user profile
Manny_Amazon

Hi @Seller_AqvInUPukiOkW,

I'm following up on Glenn's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #20696381591 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Regards,

- Manny

00
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Seller_AqvInUPukiOkW

Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891

I’m really desperate and hoping someone here has been through this and found a way out.

My inventory has been showing as Reserved​ since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.

Here’s what happened:

First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”

I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.

After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.

Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.

To make things worse, I am still being charged Long-Term Storage Fees (LTSF)​ on this reserved inventory, even though I have no available stock to sell.

Latest case ID: 20395834891​

Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.

Thanks in advance.

124 views
3 replies
Tags:Inventory
20
Reply
user profile
Seller_AqvInUPukiOkW

Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891

I’m really desperate and hoping someone here has been through this and found a way out.

My inventory has been showing as Reserved​ since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.

Here’s what happened:

First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”

I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.

After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.

Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.

To make things worse, I am still being charged Long-Term Storage Fees (LTSF)​ on this reserved inventory, even though I have no available stock to sell.

Latest case ID: 20395834891​

Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.

Thanks in advance.

Tags:Inventory
20
124 views
3 replies
Reply
user profile

Inventory stuck in Reserved since 5/5 at YXX1 – high-selling ASIN, being charged LTSF, Case #20395834891

by Seller_AqvInUPukiOkW

I’m really desperate and hoping someone here has been through this and found a way out.

My inventory has been showing as Reserved​ since May 5th. The products arrived at Amazon about 4 months ago, and the ASIN is a top-performing, fast-moving item. Currently my listing is effectively out of stock because the units are stuck in reserve.

Here’s what happened:

First case: CS told me the inventory is at YXX1, described as a special type of warehouse that “replenishes regular FCs.”

I requested a transfer to a standard fulfillment center. Each time, they said it would take 8–10 business days.

After each waiting period, when I followed up, they told me the transfer had failed. This cycle has repeated multiple times.

Yesterday I opened another case. The reply was that the “transfer center is handling it” and they cannot intervene with the operations center.

To make things worse, I am still being charged Long-Term Storage Fees (LTSF)​ on this reserved inventory, even though I have no available stock to sell.

Latest case ID: 20395834891​

Has anyone successfully escalated a similar YXX1 reservation issue? Is there any way to force a transfer or get an exemption/adjustment for the LTSF? Any advice would be greatly appreciated—this is killing my best-selling link.

Thanks in advance.

Tags:Inventory
20
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Seller_AqvInUPukiOkW

@Ricardo_Amazon @Daryl_Amazon @Kam_Amazon @Xander_Amazon @Joey_Amazon

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user profile
Glenn_Amazon

Hi there @Seller_AqvInUPukiOkW,

Thank you for reaching out with your concerns. We are currently investigating with our internal team. As soon as we have any additional updates we will reach out to you here regarding the reserved inventory. Thank you for your understanding.

-Glenn

00
user profile
Manny_Amazon

Hi @Seller_AqvInUPukiOkW,

I'm following up on Glenn's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #20696381591 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Regards,

- Manny

00
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user profile
Seller_AqvInUPukiOkW

@Ricardo_Amazon @Daryl_Amazon @Kam_Amazon @Xander_Amazon @Joey_Amazon

00
user profile
Seller_AqvInUPukiOkW

@Ricardo_Amazon @Daryl_Amazon @Kam_Amazon @Xander_Amazon @Joey_Amazon

00
Reply
user profile
Glenn_Amazon

Hi there @Seller_AqvInUPukiOkW,

Thank you for reaching out with your concerns. We are currently investigating with our internal team. As soon as we have any additional updates we will reach out to you here regarding the reserved inventory. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon

Hi there @Seller_AqvInUPukiOkW,

Thank you for reaching out with your concerns. We are currently investigating with our internal team. As soon as we have any additional updates we will reach out to you here regarding the reserved inventory. Thank you for your understanding.

-Glenn

00
Reply
user profile
Manny_Amazon

Hi @Seller_AqvInUPukiOkW,

I'm following up on Glenn's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #20696381591 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Regards,

- Manny

00
user profile
Manny_Amazon

Hi @Seller_AqvInUPukiOkW,

I'm following up on Glenn's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #20696381591 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Regards,

- Manny

00
Reply
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