Amazon Marked My Identity Verification as 'Under Review' — But I Haven’t Even Submitted It!
I have not yet submitted my Canada identity verification application. I only opened a support case to ask some questions and clarify the process before submitting my documents
Unfortunately, after submitting the case, the verification submission was marked as "under review" even though I had never completed or submitted anything.
When I am asking why this is happening via the same case, Amazon's reply is that they can not support because my request was not related to seller identity verification. Really?
Case ID:17622320041
Amazon Marked My Identity Verification as 'Under Review' — But I Haven’t Even Submitted It!
I have not yet submitted my Canada identity verification application. I only opened a support case to ask some questions and clarify the process before submitting my documents
Unfortunately, after submitting the case, the verification submission was marked as "under review" even though I had never completed or submitted anything.
When I am asking why this is happening via the same case, Amazon's reply is that they can not support because my request was not related to seller identity verification. Really?
Case ID:17622320041
5 replies
Christine_Amazon
Hello @Seller_KWysNAJoEjIQh
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
