Restricted Cosmetic Product Listings
I am reaching out for help regarding a recent issue we encountered on Amazon. On the same day, we had over 45 of our cosmetic listings removed, and the reason provided by Amazon was: "This product has been identified as a cosmetic that is not labelled in compliance with Health Canada regulations."
We run a business selling Korean cosmetic products, and all our items have English descriptions on their packaging. Given this, we are quite puzzled about the cause of this action taken by Amazon.
We are looking for guidance on how to proceed from here. Are there any steps we can take to resolve this situation and get our listings reinstated on Amazon? Is there any specific documentation we need to submit to Amazon?
Your assistance and expertise in this matter would be highly appreciated. Thank you all for your support and advice.
Restricted Cosmetic Product Listings
I am reaching out for help regarding a recent issue we encountered on Amazon. On the same day, we had over 45 of our cosmetic listings removed, and the reason provided by Amazon was: "This product has been identified as a cosmetic that is not labelled in compliance with Health Canada regulations."
We run a business selling Korean cosmetic products, and all our items have English descriptions on their packaging. Given this, we are quite puzzled about the cause of this action taken by Amazon.
We are looking for guidance on how to proceed from here. Are there any steps we can take to resolve this situation and get our listings reinstated on Amazon? Is there any specific documentation we need to submit to Amazon?
Your assistance and expertise in this matter would be highly appreciated. Thank you all for your support and advice.
4 replies
Seller_L8CkMcxKmvVYs
Product cases must comply with Health Canada labeling regulations.
After two weeks, about 10 issues had been resolved and I was able to sell again.
I'm sure you know that about 10 [COS%% brands] products are available for resale.
A solution was found through a specialist agent in the Ministry of Health Canada.
I purchased expensive equipment and, in compliance with Health Canada regulations, filed and resolved my appeal through my Amazon Health Account.
But a new problem arose.
Advanced Snail 96 Mucin Power Essence asin: xxxx3SMBRM
You have resolved a product issue by submitting to Amazon proof that Amazon is in compliance with Health Canada's regulations.
However, other sellers who sell the product
Resale of products that do not comply with Health Canada regulations
Again classified as a restricted product.
Our efforts were in vain.
Perhaps other products we addressed will be classified as restricted products again.
I also contacted support about this issue.
Cancellation of restricted products > In case of continuing to be classified as restricted products again
ASIN is permanently deleted
Accounts causing this issue may be suspended.
I'm concerned. We also have about 50 products whose detail pages have been removed due to Health Canada labeling regulations.
Do I still need to file a restricted product appeal?
Please reply.
