please confirm that there is a valid credit card on file
i had created a new account yesterday and it is deactivated and says please confirm that there is a valid credit card on file what to do now please guide me?
please confirm that there is a valid credit card on file
i had created a new account yesterday and it is deactivated and says please confirm that there is a valid credit card on file what to do now please guide me?
2 replies
Seller_z3XfkorVSmnEY
You need to have a valid credit card (not debit card, not pre-paid credit card) added to your account. Have you done this?
Cade_Amazon
Hello @Seller_tSHj9dZALSIHt,
Thank you for reaching out. I hope all is well.
As you have mentioned, I understand that your account is deactivated. For the seller forums community and I to better assist you, I would like to ask you a couple of questions.
Have you received a performance notification or a case log pertaining information on why your account has been deactivated? Please provide insight and information about your account. If you have received a performance notification or a case log, attach it to the post and make sure to remove any personal information.
Do you have a valid credit card on file? To check your credit card information in your account health page, you will click on the gear mark on the top right corner and choose account information. In that page, you will choose charge method and that is how you can check your credit card information. Make sure that it is assigned to the appropriate market place.
I see that you may have additional questions. For this reason, I am forwarding your information to the Account Health Support team for further investigation into this matter. Please ensure that your contact information is up to date so they may reach you.
The forums community and I are here to assist you. Please let us know if you have any additional questions or concerns from this point forward.
Best wishes,
Cade
