We need help
Order # 702-3742212-5369051.
We need Amazon's help with this order. After we shipped the item, the customer requested a refund, so we refunded the money. However, this item was delivered to the customer.
Here is the proof. Tracking number EN351563879JP
Shipping company: Canada Post
We have asked the customer to return the item, but it has not yet been returned. So please return the price of this item and the shipping cost back to us.
We need help
Order # 702-3742212-5369051.
We need Amazon's help with this order. After we shipped the item, the customer requested a refund, so we refunded the money. However, this item was delivered to the customer.
Here is the proof. Tracking number EN351563879JP
Shipping company: Canada Post
We have asked the customer to return the item, but it has not yet been returned. So please return the price of this item and the shipping cost back to us.
2 replies
Seller_7LrAV0m5llaI7
Why would they do that? You refunded the customer after the customer requested a refund, see below:
The transaction is now cloased.
Seller_VXA2aspMqpZ4o
Why did you refund the customer while the goods were in transit? Was the order late? Did the customer change their mind on the purchase before it arrived?
If the order was not delivered within the required time frame you are out of luck and Amazon should not reimburse you
If the customer just chaged their mind then never refund until they return the goods.
Your only hope here is that if the customer is willing to return the item (they are not obligated to) then you might get the goods back. If the customer is willing to return the order I highly doubt that they will cover the return costs so even if they are willing to return you will need to send them a pre-paid return label.
