chat with customer service
why the chat option is not active on my account?
chat with customer service
why the chat option is not active on my account?
4 replies
Seller_xJx7vH6fvZFD9
Its fairly new. Its a BETA version.
They might be using the feature with only a few sellers to test it.
Also, it might be available for a few categories and others no.
For example, it will probably not be available for FBA related requests, but it might be available for listing problems or generic questions.
Sunnie_Amazon
Hello, Eyelv,
This is Sunnie, from Amazon.
Depending on the topic, Customer Service will offer chat support, as not all topics can be handled via chat. You can follow this link to select the option that best suits your needs: https://www.amazon.ca/gp/help/customer/display.html?nodeId=508510
Please keep in mind that this Forum is for Selling-related inquiries. If you are referring to Selling Partner Chat Support, it is also available depending on the topic you need assistance with. Select the option that best suits your needs, and the Chat option will be displayed if it is available: https://sellercentral.amazon.com/help/center
