Assistance Requested: Buyer Needs Help Removing Accidental Negative Feedback
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
Assistance Requested: Buyer Needs Help Removing Accidental Negative Feedback
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
Thanks for your patience on this.
I am pleased to inform you that after review, our internal team was able to suppress the feedback successfully. I am really glad that we were able to find the appropriate team to find a resolution for you.
In case you need more help, don't hesitate on reaching out again.
Kind regards,
-Josh
6 replies
Seller_MYY5uBmeYyehr
Is this forum being monitored by mods at all?
It's been a full week and not a single reply.
If anyone can tag a mod in here I would really appreciate it!
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback removal request for your order. May I ask if you have already created a Feedback Removal request through the Feedback Manager? If so, please give me the case ID so I can look further, if not, you would have to first request the removal of feedback through the standard process on the Feedback Manager.
For more information on how to request the removal of feedback please go to the following link:
In case you need further support, don't hesitate on contacting our Seller Support team.
Kind regards,
-Josh
Seller_MYY5uBmeYyehr
@Josh_Amazon
Hi Josh!
Here's the case 16472829311
Thank you so much for looking into this! 😊
Josh_Amazon
Hi @Seller_MYY5uBmeYyehr,
Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
Josh_Amazon
Hi @Seller_MYY5uBmeYyehr,
I hope this message finds you well. I wanted to touch base regarding your case that I escalated to our internal team three days ago.
I want to assure you that we are still actively working on resolving your issue. These investigations can sometimes take a bit longer than anticipated due to the complexity of the matter or the need to coordinate with multiple departments.
Rest assured that your case remains a priority, and we haven't forgotten about you. I appreciate your continued patience as our team works diligently to address your concerns.
If you have any new information to add or urgent questions about this specific case, please feel free to reply to this thread. Otherwise, I'll be sure to update you as soon as I receive any significant information from our internal team.
Thank you for your understanding, and we appreciate your patience during this process.
Kind regards,
-Josh
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
Thanks for your patience on this.
I am pleased to inform you that after review, our internal team was able to suppress the feedback successfully. I am really glad that we were able to find the appropriate team to find a resolution for you.
In case you need more help, don't hesitate on reaching out again.
Kind regards,
-Josh
