Assistance Requested: Buyer Needs Help Removing Accidental Negative Feedback
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
Assistance Requested: Buyer Needs Help Removing Accidental Negative Feedback
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
Thanks for your patience on this.
I am pleased to inform you that after review, our internal team was able to suppress the feedback successfully. I am really glad that we were able to find the appropriate team to find a resolution for you.
In case you need more help, don't hesitate on reaching out again.
Kind regards,
-Josh
6 replies
Seller_MYY5uBmeYyehr
Is this forum being monitored by mods at all?
It's been a full week and not a single reply.
If anyone can tag a mod in here I would really appreciate it!
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback removal request for your order. May I ask if you have already created a Feedback Removal request through the Feedback Manager? If so, please give me the case ID so I can look further, if not, you would have to first request the removal of feedback through the standard process on the Feedback Manager.
For more information on how to request the removal of feedback please go to the following link:
In case you need further support, don't hesitate on contacting our Seller Support team.
Kind regards,
-Josh
