Vine 1 star review
we recently received a 1-star review on one of our products, with a customer mentioning it was defective. We've reported to amazon resolve the issue, but the review is still impacting our ratings. Has anyone successfully requested the removal of a review for a defective product? Any tips on navigating this or specific language that works best when contacting Amazon? Thanks in advance for your help!
Vine 1 star review
we recently received a 1-star review on one of our products, with a customer mentioning it was defective. We've reported to amazon resolve the issue, but the review is still impacting our ratings. Has anyone successfully requested the removal of a review for a defective product? Any tips on navigating this or specific language that works best when contacting Amazon? Thanks in advance for your help!
23 replies
Seller_OvL8C4BJWiuS9
Not sure why you think it should be removed?
Joey_Amazon
Hi @Seller_2CE9p8agUAKfF,
Thank you for sharing your case here at the forums!
If you wish, please share the Order or the Case ID associated with the review you are calling out. I would like to determine what options do you have.
Thanks,
Joey
