VTR Valid Tracking Rate PUROLATOR
Having problems with VALID TRACKING RATE . I have never seen this before . Over the last 2 weeks or so my VTR has went from maybe 100% as it has been for 4 years or so and now it is sitting at 73%. I have about 165 packages right now that are all PUROLATOR. They have all been signed for and delivered. But my spread sheet is showing no tracking and not delivered. How is it that UPS CANADA POST CANPAR Fedex dont have this issue.
I have been telling shipping this week to stop using Purolator hoping my VTR rate will start to go back up. This has never happened before and i want to know who needs to fix this PUROLATOR or Amazon . Where does the problem arise?.
VTR Valid Tracking Rate PUROLATOR
Having problems with VALID TRACKING RATE . I have never seen this before . Over the last 2 weeks or so my VTR has went from maybe 100% as it has been for 4 years or so and now it is sitting at 73%. I have about 165 packages right now that are all PUROLATOR. They have all been signed for and delivered. But my spread sheet is showing no tracking and not delivered. How is it that UPS CANADA POST CANPAR Fedex dont have this issue.
I have been telling shipping this week to stop using Purolator hoping my VTR rate will start to go back up. This has never happened before and i want to know who needs to fix this PUROLATOR or Amazon . Where does the problem arise?.
13 replies
Seller_y7W9ccUlauftE
One of the other threads about the amazon/Purolator problem:
sellercentral.amazon.ca/seller-forums/discussions/t/dd1429c5-906c-4e3a-80fa-585d10c1691a
Seller_OMZatzyygmU2y
Adding to this we also use CANADA POST , UPS , CANPAR
These companies have no issue. We have orders shipped the same days . No issue with these companies. We will need to stop using Purolator and adjust our prices higher because of this issue.
Lucre_Amzn
Hello @Seller_OMZatzyygmU2y
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist. I am engaging a Community Manager to review this situation further.
Regards,
Lucre_Amazon
Seller_1UqsRs9NjhYkt
Same problem here. And calling Amazon helpdesk since April and every day the VTR is dropping, which is not good for our account health. Even we had all valid on time tracking information. This is something between Purolator & Amazon system. But we the sellers are the victims here. Amazon should fix this problem as soon as possible!! Sellers' voice should be heard... Thank you.
Seller_hnigkk2eB3plH
I have this same issue! Had to call Amazon this morning. Please fix this!
Seller_OMZatzyygmU2y
AMAZON SUPPORT - FIX THE PUROLATOR TRACKING ISSUE!
Nikki_Amazon
Greetings @Seller_OMZatzyygmU2y,
Thank you for utilizing the seller's forum to obtain help with Purolator Valid Tracking Rate issues.
This is a known issue that has been and continues to be forwarded for further research, and it is currently undergoing review.
While Amazon is actively working to provide an update as soon as possible I kindly ask you to please continue to share your information using this thread: https://sellercentral.amazon.ca/seller-forums/discussions/t/dd1429c5-906c-4e3a-80fa-585d10c1691a
Since we already have an active thread discussing the same issue, I'll be closing this thread. We'll continue the conversation in the previously created thread (as mentioned above) to ensure that all information is consolidated in one place.
The forums community and I are committed to assisting you.
Wish you all the best,
Nikki
