Listing removed thanks to Amazon error
Gotta love Amazon AI... BFCM and they choose to remove one of our hot listings that "does not present bilingual, French and English labelling" and yet the product's detail photos clearly show a package with French, English, AND Spanish.
Amazon gave 48 hours to appeal, which I did within 45 minutes of the original notification, but Amazon, as usual, can't even review within their own set timelines and it has now been removed. I am so mad, this is egregious - provide actual timelines you can meet instead of disrupting sellers' businesses. What a farce amazon is becoming. Either hire more people to review or extend timelines so that you aren't destroying people's livelihoods unneccessarily.
Case ID: 18922911861
Listing removed thanks to Amazon error
Gotta love Amazon AI... BFCM and they choose to remove one of our hot listings that "does not present bilingual, French and English labelling" and yet the product's detail photos clearly show a package with French, English, AND Spanish.
Amazon gave 48 hours to appeal, which I did within 45 minutes of the original notification, but Amazon, as usual, can't even review within their own set timelines and it has now been removed. I am so mad, this is egregious - provide actual timelines you can meet instead of disrupting sellers' businesses. What a farce amazon is becoming. Either hire more people to review or extend timelines so that you aren't destroying people's livelihoods unneccessarily.
Case ID: 18922911861
23 replies
Seller_K1zsd1FnQndyz
Some individuals at Amazon FBA are acting unprofessionally—making mistakes and taking decisions on their own to push out certain businesses, forgetting that it’s because of sellers like us that their paycheques continue to come in. Our businesses are the reason the platform grows and succeeds, and this level of disregard is completely unacceptable.
Seller_VQQxkEWkOrxMA
This happened to us too, and the stranded inventory that had a 2 month window to fix got moved into unfillable in a few days. So we not only had to fight to get the listings back, which we did right away, our inventory had to be recalled at a huge expense and then resent. So many extra costs, not to mention the lost sales.
Kai_Amazon
Hi @Seller_LBNcwL9dKwXun,
Thank you for reaching out to us. The partner team is currently reviewing your appeal, so please kindly wait for their response through the case.
Best,
Kai
Seller_Ga51313PVkxKp
SAME SAME SAME here.
BSR was removed 2 days before Black Friday; they called it: “Laser Surgical Instrument” Class 2 medical.
It is not
Provided all necessary documents, zero regard + copy-paste reply after a week.
What a gift for Black Friday //Cyber Monday, where we had been working all year to get to that.
Amazon, get your algorithms fixed PLEASE;it hurts sellers badly.
We ain't got comfy salary and insurance
CID: 18923419071 and 18923193671
If anyone can look into it.
Seller_Equ9eI4xK2QmB
this has been happening to us non stop for numerous SKUs and once you FINAlly get to solve this, can you believe it happens again we are in a nightmare vicious and continuous loop. Can this be addressed internally by Amazon ? Cant they better program or prompt their AI robot or whatever.
Seller_0ZuI6345fotth
I experienced the same thing. I got approval on my listing after 3 months of waiting and giving them the required documents. I send my inventory right away to FBA center. After a week my listing is being deactivated and removed. Now they are giving me a 9 days noticed asking how I want to dispose my inventory.
My point is why did they give me approval and let me send my inventory but at the end they will removed and deactivate my account
