VTR Is broken again
We use Canpar Express (Carrier-code "Canpar" as per Amazon's flat file definitions), they have all been auto uploaded the same as always, but now Nov 20-24th orders are showing as an error.
It always shown as "Other: Canpar" and this issue happened a year or two ago. Agents are refusing to assist and simply say it's our fault and disconnect (Case ID 20224826271)
Not only it affects the VTR, it also affects the disbursements for these orders.
Please help... Since customer service will not even confirm it's Amazon's issue.
Affected orders:
- 701-2342366-6206623
- 702-9168705-9072267
- 702-2052870-6537823
- 701-7596710-2107408
- 702-3319505-3939430
- 701-0859211-5435424
- 701-7943429-1645815
- 701-0411427-5104218
- 702-1094640-2760249
- 702-7193612-6307442
- 702-8412644-8116232
- 701-6969327-0481043
- 702-5040843-2800230
- 702-7214968-7677009
- 701-4319971-9101008
- 701-9498815-5449823
- 701-8190331-9385054
- 701-6623395-6705828
- 702-0415056-1205867
- 702-0234953-8561047
@Josh_Amazon@Christine_Amazon
VTR Is broken again
We use Canpar Express (Carrier-code "Canpar" as per Amazon's flat file definitions), they have all been auto uploaded the same as always, but now Nov 20-24th orders are showing as an error.
It always shown as "Other: Canpar" and this issue happened a year or two ago. Agents are refusing to assist and simply say it's our fault and disconnect (Case ID 20224826271)
Not only it affects the VTR, it also affects the disbursements for these orders.
Please help... Since customer service will not even confirm it's Amazon's issue.
Affected orders:
- 701-2342366-6206623
- 702-9168705-9072267
- 702-2052870-6537823
- 701-7596710-2107408
- 702-3319505-3939430
- 701-0859211-5435424
- 701-7943429-1645815
- 701-0411427-5104218
- 702-1094640-2760249
- 702-7193612-6307442
- 702-8412644-8116232
- 701-6969327-0481043
- 702-5040843-2800230
- 702-7214968-7677009
- 701-4319971-9101008
- 701-9498815-5449823
- 701-8190331-9385054
- 701-6623395-6705828
- 702-0415056-1205867
- 702-0234953-8561047
@Josh_Amazon@Christine_Amazon
8 replies
Seller_7LrAV0m5llaI7
VTR has been broken for over two years now for Canada and Purolator and a couple other carriers. I guess Canpar is next on the list.
I have also had run ins with seller support about this, they refuse to do anything and say its our fault and if I keep contacting them, Amazon will take hostilities against our account.
Seller_y7W9ccUlauftE
Her's another Canpar thread:
sellercentral.amazon.ca/seller-forums/discussions/t/09c17e92-53a1-4f68-9cd6-6396b3b8ca86
Arish_Amazon
Hi @Seller_1idNlTUpfKbZW,
Just came across your post. This appears to be the same Canpar Express VTR issue that's being tracked in this thread: VTR below threshold - Canpar Express issue
Are you still experiencing this issue? I can see your Case ID 20224826271 is still under review, and the team is waiting on additional information from you to continue the investigation. Please respond to that case with the requested details so they can move forward with resolving your affected orders.
Let us know if there's anything else we can help with.
- Arish
