Buyer made negative feedback by mistake, Wants to Remove but Needs Help
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
Buyer made negative feedback by mistake, Wants to Remove but Needs Help
Hey guys!
I’ve got a little dilemma and could really use some help! I had a buyer leave a negative feedback saying her “order was running late,” but when I reached out and asked her to check her mailbox, she found the package right there! 🙈 Turns out, it had been delivered on time, and she just hadn’t checked her mail for a while. She felt so bad about it and left a sweet product review saying, “The items are excellent as expected, and the seller is a person of integrity.” But that really doesn't cancel out the impact of the negative feedback sadly.
She’s been trying to remove the negative feedback for over a week now, but for some reason, it’s just not working for her, even with all the instructions I sent. I’d hate to be stuck with a negative mark over such a simple mix-up, especially since she’s really happy with the purchase and my service.
Would it be possible for a lovely mod to help us out? Maybe they could confirm her intent through our messages and remove the feedback? It would mean the world to me!
If anyone could tag mods that would be fantastic!
Thank you sooo much in advdnce! ✨
The order ID is 702-0808199-8317864.
1 reply
Josh_Amazon
Hello @Seller_MYY5uBmeYyehr,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback removal request. In this case, you have posted this thread on Forums US, however, your order is from Amazon.ca, hence, in order to get further support with your request you would need to post the thread on Forums CA.
In addition, please note that for feedback removal, you have to request the removal of feedback through the Feedback Manager. You can go to Request removal of feedback for more information.
If you need more support you can always reach out to our Seller Support CA team.
Kind regards,
-Josh
