Generic Listing
We are a book reseller where we resell branded books and especially textbooks. However, recently there is another reseller who is setting up new listings for new versions of textbooks as generic. Amazon does not let me sell on these listings, nor does it let me create my own new listing. In some cases we have already purchased inventory and now we cannot sell it. Meanwhile the seller in question has blocked any and all competition and is I'm sure milking the sales. I've tried reporting a violation with Amazon, but have heard nothing back. I'm wondering if there is any other way to get this resolved. I estimate this reseller has done this for at least 20 or 30 products where now nobody else can sell in competition with them. I'm shocked that Amazon just lets this happen and how difficult it is to get a resolution. In my first conversation with Amazon, the rep basically tried to show me workarounds on how I can actually try and create my own listing of that same textbook. The workarounds did not work and I also am a bit appalled that they didn't take any issue with what was unethically being done by another seller.
Generic Listing
We are a book reseller where we resell branded books and especially textbooks. However, recently there is another reseller who is setting up new listings for new versions of textbooks as generic. Amazon does not let me sell on these listings, nor does it let me create my own new listing. In some cases we have already purchased inventory and now we cannot sell it. Meanwhile the seller in question has blocked any and all competition and is I'm sure milking the sales. I've tried reporting a violation with Amazon, but have heard nothing back. I'm wondering if there is any other way to get this resolved. I estimate this reseller has done this for at least 20 or 30 products where now nobody else can sell in competition with them. I'm shocked that Amazon just lets this happen and how difficult it is to get a resolution. In my first conversation with Amazon, the rep basically tried to show me workarounds on how I can actually try and create my own listing of that same textbook. The workarounds did not work and I also am a bit appalled that they didn't take any issue with what was unethically being done by another seller.
4 replies
Seller_y7W9ccUlauftE
I have run into that problem recently with a TV show that amazon.ca claims to be "generic" -- when the UPC has a proper brand name showing on amazon.com (the company has selling rights for US and Canada).
I suspect amazon's AI have gone wild again. Because if something is "generic" it should be something anyone can sell. And why is amazon allowing "generic" for a UPC that has a proper name brand ?

Christine_Amazon
Hello @Seller_kfBnhmHagzZP4 and @Seller_y7W9ccUlauftE
Christine here from Amazon Forums.
Have you reported this issue to the seller support team? If so, can you please share the case ID with me so I can take a look on the next steps?
Christine.