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Seller_8iluHr6YeUUUi

My goods are lost, and I’ve lost my money! The order was shipped but was automatically canceled without my consent, and I didn’t receive any notification!

While reviewing my orders, I discovered that Order #113-8710651-9940234 was canceled. However, I did not receive any prior notification before the cancellation, and the item has already been signed for and received by the customer. I have reached out to the customer multiple times but have not received any response.

Appeal for Refund Reversal: Order #113-8710651-9940234

We hereby formally appeal the refund issued for Order #113-8710651-9940234 and request its reversal. Below is our detailed justification:

1. Order Fulfillment and Delivery Confirmation

Order Timeline:

Purchase Date: April 30, 2025

Shipment Date: May 1, 2025, via FedEx (Tracking #: 880950895088).

Confirmed Delivery Date: May 8, 2025, with signed "Authorized to Leave (ATL)" documentation and delivery photos (attached as Proof of Delivery [POD]).

Key Evidence:

Carrier’s POD confirms delivery under the "Authorized to Leave (ATL)" clause signed by the customer.

Package Weight Verification: 5.72 kg (matches product specifications, proving the shipment was not an empty box).

2. Incident Overview

May 2: Upon receiving the customer’s request to cancel the order after shipment, we immediately contacted FedEx to intercept the package and informed the customer that interception might fail, advising them to either refuse delivery or request a return if the package arrived.

May 6: FedEx confirmed interception was unsuccessful, requiring the customer to refuse delivery. We reiterated this instruction to the customer.

May 8: Amazon approved the customer’s refund request prematurely.

May 9: The customer successfully received and signed for the package despite the refund being processed.

3. Grounds for Refund Reversal

Policy Compliance:

The order was fulfilled in full compliance with Amazon’s 30-day fulfillment policy (shipped within 2 business days).

Attached signed ATL documentation, delivery photos, and tracking details confirm on-time delivery within the latest estimated delivery window.

No Fault on Our Part:

Amazon’s system automatically issued a full refund to the customer during transit, bypassing our direct communication with the customer.

We explicitly informed the customer that a refund would be processed only after they refused delivery, yet Amazon’s support team overrode this agreement and issued the refund prematurely.

Conclusion:

We request an immediate reversal of the refund and a review of Amazon’s automated refund policies to prevent such discrepancies in the future. The customer has retained both the product and the refund, resulting in a double financial loss for our business.

Attachments:

FedEx POD with ATL signature and delivery photo.

Package weight verification report.

Communication records with the customer.

@Daryl_Amazon@Ricardo_Amazon

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2 replies
Tags:Cancelled order, Fulfilment, MFN, Shipping
00
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user profile
Seller_8iluHr6YeUUUi

My goods are lost, and I’ve lost my money! The order was shipped but was automatically canceled without my consent, and I didn’t receive any notification!

While reviewing my orders, I discovered that Order #113-8710651-9940234 was canceled. However, I did not receive any prior notification before the cancellation, and the item has already been signed for and received by the customer. I have reached out to the customer multiple times but have not received any response.

Appeal for Refund Reversal: Order #113-8710651-9940234

We hereby formally appeal the refund issued for Order #113-8710651-9940234 and request its reversal. Below is our detailed justification:

1. Order Fulfillment and Delivery Confirmation

Order Timeline:

Purchase Date: April 30, 2025

Shipment Date: May 1, 2025, via FedEx (Tracking #: 880950895088).

Confirmed Delivery Date: May 8, 2025, with signed "Authorized to Leave (ATL)" documentation and delivery photos (attached as Proof of Delivery [POD]).

Key Evidence:

Carrier’s POD confirms delivery under the "Authorized to Leave (ATL)" clause signed by the customer.

Package Weight Verification: 5.72 kg (matches product specifications, proving the shipment was not an empty box).

2. Incident Overview

May 2: Upon receiving the customer’s request to cancel the order after shipment, we immediately contacted FedEx to intercept the package and informed the customer that interception might fail, advising them to either refuse delivery or request a return if the package arrived.

May 6: FedEx confirmed interception was unsuccessful, requiring the customer to refuse delivery. We reiterated this instruction to the customer.

May 8: Amazon approved the customer’s refund request prematurely.

May 9: The customer successfully received and signed for the package despite the refund being processed.

3. Grounds for Refund Reversal

Policy Compliance:

The order was fulfilled in full compliance with Amazon’s 30-day fulfillment policy (shipped within 2 business days).

Attached signed ATL documentation, delivery photos, and tracking details confirm on-time delivery within the latest estimated delivery window.

No Fault on Our Part:

Amazon’s system automatically issued a full refund to the customer during transit, bypassing our direct communication with the customer.

We explicitly informed the customer that a refund would be processed only after they refused delivery, yet Amazon’s support team overrode this agreement and issued the refund prematurely.

Conclusion:

We request an immediate reversal of the refund and a review of Amazon’s automated refund policies to prevent such discrepancies in the future. The customer has retained both the product and the refund, resulting in a double financial loss for our business.

Attachments:

FedEx POD with ATL signature and delivery photo.

Package weight verification report.

Communication records with the customer.

@Daryl_Amazon@Ricardo_Amazon

Tags:Cancelled order, Fulfilment, MFN, Shipping
00
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2 replies
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2 replies
user profile
JiAlex_Amazon

@Seller_8iluHr6YeUUUi

Following up on your post. Let me have a look with internal team, (I don't promise anything) once I have response, I will let you know,

-JiAlex

00
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user profile
Seller_8iluHr6YeUUUi

My goods are lost, and I’ve lost my money! The order was shipped but was automatically canceled without my consent, and I didn’t receive any notification!

While reviewing my orders, I discovered that Order #113-8710651-9940234 was canceled. However, I did not receive any prior notification before the cancellation, and the item has already been signed for and received by the customer. I have reached out to the customer multiple times but have not received any response.

Appeal for Refund Reversal: Order #113-8710651-9940234

We hereby formally appeal the refund issued for Order #113-8710651-9940234 and request its reversal. Below is our detailed justification:

1. Order Fulfillment and Delivery Confirmation

Order Timeline:

Purchase Date: April 30, 2025

Shipment Date: May 1, 2025, via FedEx (Tracking #: 880950895088).

Confirmed Delivery Date: May 8, 2025, with signed "Authorized to Leave (ATL)" documentation and delivery photos (attached as Proof of Delivery [POD]).

Key Evidence:

Carrier’s POD confirms delivery under the "Authorized to Leave (ATL)" clause signed by the customer.

Package Weight Verification: 5.72 kg (matches product specifications, proving the shipment was not an empty box).

2. Incident Overview

May 2: Upon receiving the customer’s request to cancel the order after shipment, we immediately contacted FedEx to intercept the package and informed the customer that interception might fail, advising them to either refuse delivery or request a return if the package arrived.

May 6: FedEx confirmed interception was unsuccessful, requiring the customer to refuse delivery. We reiterated this instruction to the customer.

May 8: Amazon approved the customer’s refund request prematurely.

May 9: The customer successfully received and signed for the package despite the refund being processed.

3. Grounds for Refund Reversal

Policy Compliance:

The order was fulfilled in full compliance with Amazon’s 30-day fulfillment policy (shipped within 2 business days).

Attached signed ATL documentation, delivery photos, and tracking details confirm on-time delivery within the latest estimated delivery window.

No Fault on Our Part:

Amazon’s system automatically issued a full refund to the customer during transit, bypassing our direct communication with the customer.

We explicitly informed the customer that a refund would be processed only after they refused delivery, yet Amazon’s support team overrode this agreement and issued the refund prematurely.

Conclusion:

We request an immediate reversal of the refund and a review of Amazon’s automated refund policies to prevent such discrepancies in the future. The customer has retained both the product and the refund, resulting in a double financial loss for our business.

Attachments:

FedEx POD with ATL signature and delivery photo.

Package weight verification report.

Communication records with the customer.

@Daryl_Amazon@Ricardo_Amazon

5 views
2 replies
Tags:Cancelled order, Fulfilment, MFN, Shipping
00
Reply
user profile
Seller_8iluHr6YeUUUi

My goods are lost, and I’ve lost my money! The order was shipped but was automatically canceled without my consent, and I didn’t receive any notification!

While reviewing my orders, I discovered that Order #113-8710651-9940234 was canceled. However, I did not receive any prior notification before the cancellation, and the item has already been signed for and received by the customer. I have reached out to the customer multiple times but have not received any response.

Appeal for Refund Reversal: Order #113-8710651-9940234

We hereby formally appeal the refund issued for Order #113-8710651-9940234 and request its reversal. Below is our detailed justification:

1. Order Fulfillment and Delivery Confirmation

Order Timeline:

Purchase Date: April 30, 2025

Shipment Date: May 1, 2025, via FedEx (Tracking #: 880950895088).

Confirmed Delivery Date: May 8, 2025, with signed "Authorized to Leave (ATL)" documentation and delivery photos (attached as Proof of Delivery [POD]).

Key Evidence:

Carrier’s POD confirms delivery under the "Authorized to Leave (ATL)" clause signed by the customer.

Package Weight Verification: 5.72 kg (matches product specifications, proving the shipment was not an empty box).

2. Incident Overview

May 2: Upon receiving the customer’s request to cancel the order after shipment, we immediately contacted FedEx to intercept the package and informed the customer that interception might fail, advising them to either refuse delivery or request a return if the package arrived.

May 6: FedEx confirmed interception was unsuccessful, requiring the customer to refuse delivery. We reiterated this instruction to the customer.

May 8: Amazon approved the customer’s refund request prematurely.

May 9: The customer successfully received and signed for the package despite the refund being processed.

3. Grounds for Refund Reversal

Policy Compliance:

The order was fulfilled in full compliance with Amazon’s 30-day fulfillment policy (shipped within 2 business days).

Attached signed ATL documentation, delivery photos, and tracking details confirm on-time delivery within the latest estimated delivery window.

No Fault on Our Part:

Amazon’s system automatically issued a full refund to the customer during transit, bypassing our direct communication with the customer.

We explicitly informed the customer that a refund would be processed only after they refused delivery, yet Amazon’s support team overrode this agreement and issued the refund prematurely.

Conclusion:

We request an immediate reversal of the refund and a review of Amazon’s automated refund policies to prevent such discrepancies in the future. The customer has retained both the product and the refund, resulting in a double financial loss for our business.

Attachments:

FedEx POD with ATL signature and delivery photo.

Package weight verification report.

Communication records with the customer.

@Daryl_Amazon@Ricardo_Amazon

Tags:Cancelled order, Fulfilment, MFN, Shipping
00
5 views
2 replies
Reply
user profile

My goods are lost, and I’ve lost my money! The order was shipped but was automatically canceled without my consent, and I didn’t receive any notification!

by Seller_8iluHr6YeUUUi

While reviewing my orders, I discovered that Order #113-8710651-9940234 was canceled. However, I did not receive any prior notification before the cancellation, and the item has already been signed for and received by the customer. I have reached out to the customer multiple times but have not received any response.

Appeal for Refund Reversal: Order #113-8710651-9940234

We hereby formally appeal the refund issued for Order #113-8710651-9940234 and request its reversal. Below is our detailed justification:

1. Order Fulfillment and Delivery Confirmation

Order Timeline:

Purchase Date: April 30, 2025

Shipment Date: May 1, 2025, via FedEx (Tracking #: 880950895088).

Confirmed Delivery Date: May 8, 2025, with signed "Authorized to Leave (ATL)" documentation and delivery photos (attached as Proof of Delivery [POD]).

Key Evidence:

Carrier’s POD confirms delivery under the "Authorized to Leave (ATL)" clause signed by the customer.

Package Weight Verification: 5.72 kg (matches product specifications, proving the shipment was not an empty box).

2. Incident Overview

May 2: Upon receiving the customer’s request to cancel the order after shipment, we immediately contacted FedEx to intercept the package and informed the customer that interception might fail, advising them to either refuse delivery or request a return if the package arrived.

May 6: FedEx confirmed interception was unsuccessful, requiring the customer to refuse delivery. We reiterated this instruction to the customer.

May 8: Amazon approved the customer’s refund request prematurely.

May 9: The customer successfully received and signed for the package despite the refund being processed.

3. Grounds for Refund Reversal

Policy Compliance:

The order was fulfilled in full compliance with Amazon’s 30-day fulfillment policy (shipped within 2 business days).

Attached signed ATL documentation, delivery photos, and tracking details confirm on-time delivery within the latest estimated delivery window.

No Fault on Our Part:

Amazon’s system automatically issued a full refund to the customer during transit, bypassing our direct communication with the customer.

We explicitly informed the customer that a refund would be processed only after they refused delivery, yet Amazon’s support team overrode this agreement and issued the refund prematurely.

Conclusion:

We request an immediate reversal of the refund and a review of Amazon’s automated refund policies to prevent such discrepancies in the future. The customer has retained both the product and the refund, resulting in a double financial loss for our business.

Attachments:

FedEx POD with ATL signature and delivery photo.

Package weight verification report.

Communication records with the customer.

@Daryl_Amazon@Ricardo_Amazon

Tags:Cancelled order, Fulfilment, MFN, Shipping
00
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2 replies
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JiAlex_Amazon

@Seller_8iluHr6YeUUUi

Following up on your post. Let me have a look with internal team, (I don't promise anything) once I have response, I will let you know,

-JiAlex

00
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user profile
JiAlex_Amazon

@Seller_8iluHr6YeUUUi

Following up on your post. Let me have a look with internal team, (I don't promise anything) once I have response, I will let you know,

-JiAlex

00
user profile
JiAlex_Amazon

@Seller_8iluHr6YeUUUi

Following up on your post. Let me have a look with internal team, (I don't promise anything) once I have response, I will let you know,

-JiAlex

00
Reply
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