🆘 Buyer Received Item, Got Full Refund via A-to-Z Claim Without Evidence — We Lost Everything! Is This Fair?
Hi everyone,
I’m a decade Amazon seller, and I’m honestly heartbroken and frustrated right now. I'm here to share an experience that I believe many sellers might eventually face, and I really need your opinions and support.
Here’s what happened:
We sold a wheelset to a customer and double-checked everything before shipment, including all specifications and accessories. Our wheelset comes with a 15x100 adapter, which allows for flexible compatibility — there was absolutely no mistake in what we shipped.
After receiving the parcel, the buyer suddenly claimed we shipped the wrong size. We responded immediately, politely asking for photos of the product so we could verify. The buyer ignored our messages, provided no evidence, and didn’t even request a return or refund — he went straight to an A-to-Z claim.
To make things worse:
The buyer already received and signed for the full package.
The product was exactly what he ordered.
The 15x100 adapter was included in the accessories.
Although there was a logistics delay, we proactively and immediately refunded their expedited shipping fee to maintain a good customer experience.
The buyer now has the product and the full refund.
We received no communication, no return, no photo, but Amazon still sided with the buyer!
So now the customer keeps the item, keeps the money, and we — the seller — lost both the product and the payment, and we're left with a performance hit on our account!
Order ID: 701-7191941-0627424
💸 Order Amount: $349.99 — This is not a small amount.
Is this the kind of "buyer protection" that’s meant to foster trust? What about seller protection? What about honest sellers who do everything right?
I’ve submitted delivery confirmation, signed proof, and explained everything to Amazon, but still haven’t received a fair response. It feels like our voice as sellers is being completely ignored.
👉 I would really appreciate if anyone who’s experienced something similar could share your advice or support. I also hope Amazon can take these cases more seriously — not all A-to-Z claims are legitimate, and if this continues, it will hurt more and more honest sellers.
Thanks for reading,
— A frustrated but still determined Amazon seller
🆘 Buyer Received Item, Got Full Refund via A-to-Z Claim Without Evidence — We Lost Everything! Is This Fair?
Hi everyone,
I’m a decade Amazon seller, and I’m honestly heartbroken and frustrated right now. I'm here to share an experience that I believe many sellers might eventually face, and I really need your opinions and support.
Here’s what happened:
We sold a wheelset to a customer and double-checked everything before shipment, including all specifications and accessories. Our wheelset comes with a 15x100 adapter, which allows for flexible compatibility — there was absolutely no mistake in what we shipped.
After receiving the parcel, the buyer suddenly claimed we shipped the wrong size. We responded immediately, politely asking for photos of the product so we could verify. The buyer ignored our messages, provided no evidence, and didn’t even request a return or refund — he went straight to an A-to-Z claim.
To make things worse:
The buyer already received and signed for the full package.
The product was exactly what he ordered.
The 15x100 adapter was included in the accessories.
Although there was a logistics delay, we proactively and immediately refunded their expedited shipping fee to maintain a good customer experience.
The buyer now has the product and the full refund.
We received no communication, no return, no photo, but Amazon still sided with the buyer!
So now the customer keeps the item, keeps the money, and we — the seller — lost both the product and the payment, and we're left with a performance hit on our account!
Order ID: 701-7191941-0627424
💸 Order Amount: $349.99 — This is not a small amount.
Is this the kind of "buyer protection" that’s meant to foster trust? What about seller protection? What about honest sellers who do everything right?
I’ve submitted delivery confirmation, signed proof, and explained everything to Amazon, but still haven’t received a fair response. It feels like our voice as sellers is being completely ignored.
👉 I would really appreciate if anyone who’s experienced something similar could share your advice or support. I also hope Amazon can take these cases more seriously — not all A-to-Z claims are legitimate, and if this continues, it will hurt more and more honest sellers.
Thanks for reading,
— A frustrated but still determined Amazon seller
27 replies
Seller_ZeF1PaINAoAEp
We are constantly facing the exact same issue. All our shipments are registered, every single one has a valid tracking number, and even when the postal records clearly show that the item was delivered to the buyer — it still doesn’t matter.
All it takes is for a buyer to open an A-to-Z claim, and Amazon refunds them almost immediately, no questions asked. We provide tracking, delivery confirmation, postal documentation — but that’s all ignored.
So what’s the point of paying extra for registered shipping? Why invest in traceable, secure delivery if Amazon won’t even consider this evidence?
At this point, it honestly feels like Amazon finds it more profitable to side with dishonest buyers than to support honest sellers who follow the rules. We’re losing products, losing money, and getting account performance hits — while the buyers walk away with both the item and the refund.
This isn’t sustainable, and it’s discouraging to see that seller protection seems to be an afterthought.
Seller_8QZ5wO9MkC59A
I also faced same thing....But what about Amazon....Always sided to buyer.....not fair
Seller_2xEkbLg91JMJx
It has been my experience that you will not win an AtoZ claim. Proof or no proof.
Seller_VWH3L8aWpXh3d
Lol welcome to amazon my friend, there is 'no seller protection' only scammer buyers who are backed up and encouraged by amazon to scam
One day a new platform is going to come out for sellers and amazon will wish they were more professional and honest with their hard working sellers
Seller_9YP7YHagiaxYP
Problem is, it doesn't happen with items ship and sold by Amazon. This second-class-citizen behavior is only with 3rd party sellers
Seller_BTfXYvK2wyPzM
We've been facing with all of those issues as yours. We're no longer selling on Amazon Market as much as before and gradually selling on our own website. GOODBYE AMAZON.
Seller_LTv2zrpA8Qcn1
So sorry to hear about your experience.
Q: What was the buyer's stated reason, given with the A-Z?
Also, are you sure Amazon did not tell the buyer to return the item? (Even though the refund has been applied..).
Lastly, is there an opportunity for you to appeal?
Seller_zwIvpDzTGOPDB
Amazon are the real scammer for there seller we don't have any protection even if we have the proofs they don't care about us is ashame.
Seller_W0rs1MHLV9Nfd
Amazon is a criminal organization used buy the gloablist to destroy small business the reason custoomers alwasy "win" is because it is amazon themselves doing this to you. I have evidenc and will be suwing amazon in the future to prvoe this. You will never understand it until you know that its AMAZON themselve doing this to you.
Seller_mEV6T4fCqXvwM
unfortunately there is nothing we can do about this.
amazon is too busy dealing with other issues
