phone call back
Hi
For the past month or so, I have tried to request a call backfrom seller support.
When I go through all the steps and request the phone call, this is the message that I keep getting
"Your phone call has ended, if you need to speak with us again, request another call"
I have done this procedure many times in the past with NO isuues and always received a call back.
This past month or so , it's not working.
I have tried to get help for this issue , only to be told the same thing over and over to go through the steps.
I have received NO help in resolving this problem.
Please help
Thank you
phone call back
Hi
For the past month or so, I have tried to request a call backfrom seller support.
When I go through all the steps and request the phone call, this is the message that I keep getting
"Your phone call has ended, if you need to speak with us again, request another call"
I have done this procedure many times in the past with NO isuues and always received a call back.
This past month or so , it's not working.
I have tried to get help for this issue , only to be told the same thing over and over to go through the steps.
I have received NO help in resolving this problem.
Please help
Thank you
3 replies
Jurgen_Amazon
Hello @Seller_qY2D9caWJdEJk,
Thank you for reaching out and bringing this issue to our attention. We understand the frustration of not being able to request a callback from Seller Support, especially when this process has worked smoothly for you in the past.
Please note that we are unable to set up callbacks or book calls with Seller Support on behalf of sellers. This is a process that sellers need to initiate and complete on their own through the designated channels.
If you continue to experience issues with the callback option, we recommend reaching out to Seller Support via chat or email. These alternative channels may be more reliable in your case, and the support team can better assist you in resolving the technical difficulties you're facing with the callback request process.
However, if there are any other seller-related issues or concerns that you need assistance with, please feel free to provide us with more context and details, such as order IDs, shipment IDs, case IDs, ASINs, or any other relevant information. With these specifics, we can better understand your situation and provide the appropriate support and guidance.
We understand the importance of efficient communication with Seller Support, and we apologize for the inconvenience this issue has caused you. Please don't hesitate to reach out to us again if you need further assistance or if the problem persists after trying the alternative channels.
Jurgen
Seller_ppxq51MFQaIXP
I have been experiencing the same issue as of Augus12th. I used to ask for call back support all the time and get things resolve quickly. Much better than with e-mail. Chat is the worst, they keep forwarding to internal team, which looks like a bot... and nothing get's done properly, or you need to fight for over 2-3 months and reapeat the issues. I had several critical issues, and problems, and it looks like my account is blocked or flagged. Everything is difficult. Even creating a promo on my USA Market is not working, they are making my experience as difficult as possible.
