We have literally stopped contacting support people due to the experience we had with them on all past tickets. Left 50+ feedbacks with no improvements at all.

Now, recently we have had over 21 orders in pending status in the last 45 days. They were all legit customers waiting for their product to be shipped and reached out to us. Not sure what amazon is doing - the orders say pending payment even though there is no issue with payments not going through,

We recently tried to open a ticket however, it's giving chat option no phone or email support available and the people on chat support are terrible. Case 17681296321 even when we try to reply to the case, it's giving us chat option, no option to reply as email, are there no email ticket helpline any more?

We provided them a few examples of orders and they ended up cancelling the orders without even investigating why they were on pending status. I don't want to give them more order examples as they will end up cancelling them too. We have over 16 orders in pending status and customers are reaching out asking whats wrong? Can someone from amazon please assist?? Thank you