Concern Regarding Returns After Partial Refund
Hello,
A customer reported that the product had minor scratches and requested either a partial refund or a free option accessory to accompany the product.
We proposed a 20% refund, which the customer accepted, and we manually processed the partial refund as the seller.
However, after the partial refund was completed, the customer contacted us again, requesting the option accessory for free as well. He mentioned that if their request is not fulfilled, he might consider returning the product.
As we use FBA, we understand that when a return is processed, the system typically issues a full refund automatically.
We are concerned that, in this case, the customer could potentially receive a refund exceeding the original product price due to the previous partial refund.
In such situations, how is the return and refund process managed?
Would the system account for the previous partial refund, or should we as sellers take any additional steps to ensure the process is handled correctly?
We appreciate any guidance or experiences you can share regarding similar cases.
Thank you in advance!
Concern Regarding Returns After Partial Refund
Hello,
A customer reported that the product had minor scratches and requested either a partial refund or a free option accessory to accompany the product.
We proposed a 20% refund, which the customer accepted, and we manually processed the partial refund as the seller.
However, after the partial refund was completed, the customer contacted us again, requesting the option accessory for free as well. He mentioned that if their request is not fulfilled, he might consider returning the product.
As we use FBA, we understand that when a return is processed, the system typically issues a full refund automatically.
We are concerned that, in this case, the customer could potentially receive a refund exceeding the original product price due to the previous partial refund.
In such situations, how is the return and refund process managed?
Would the system account for the previous partial refund, or should we as sellers take any additional steps to ensure the process is handled correctly?
We appreciate any guidance or experiences you can share regarding similar cases.
Thank you in advance!
3 replies
Seller_4zBzdtgCyS9EI
That's what happens when you meddle with FBA orders. Amazon handles customer care for FBA orders. Now you have likely been defrauded, then black mailed and you don't seem to even know it. At this point, ask the customer to open a return request and hope for the best.
