⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
- Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
- Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
25 replies
Seller_7LrAV0m5llaI7
The 48 hour limit after they close a case needs to change. Sometimes Amazon is sneaky and will close a case after business hours on a Friday evening during a long weekend when store owners aren't back at work until Tuesday, and then the case can not be reopened and a new case has to be created.
Seller_1zKwf7MKJYn00
I appreciate your guidance, however:
I have been informed explicitly in previous cases that our screenshots and photos of FBA Shipments packing will NOT be considered.
Details provided for cases are often ignored or re-interpreted by each new support member which sets a case back to square one. I've had cases where we've had to repeat the details over and over again before it was finally escalated for proper review. Each member joining in would provide unrelated responses that ignored all details provided in earlier messages.
Seller_McsU5Q4ziB8Rg
So, do you have any advice about the fact that chat support says they will respond within 24 hours and there is no response to the cases for weeks?
Seller_TysFm5MmIpdmp
And how to deal with multiple repeat cut'n'paste responses that do not answer the specific questions asked. Iknow amazon weighs and measures every box that comes into a warehouse - so when they claim it was empty or half full, why can't i get proof of the weight. Sellers are not in the habit of sending empty boxes, we have enough to do.
Seller_xJx7vH6fvZFD9
Seller Support can't even UNDERSTAND the issue we are communicating clearly, how could any of these help?
If the problem is ''A'', seller support sends an automated for ''B'', a completely unrelated topic.
The issue is the unqualified staff, not how seller opens a case. You can follow all the rules and provide clear screenshots they will find a way to mess up.
Seller_9EVIA75XXLsLl
Hello Sunnie,
Thank you for contacting Amazon Seller Support.
We understand that you're looking for help on how to get urgent help from Seller Support. Rest assured, we know how important this is for your business. We will most assuredly help you with this matter.
Thank you for your patience. We empathise with your frustration and would be more than happy to assist you in this regard.
Your business is important to us and we understand how important your business is. We are here to help.
To get urgent help from Seller Support, please follow the following steps:
1. In your account, click Settings.
2. Click Shipping Settings.
3. Set your despatch time to 3 days.
We are confident we've resolved your issue and wish you all the best in your business and future selling on Amazon.
We're here to help. For more information on Medical Devices go to 'Medical devices and accessories'. For any further assistance, please create a new case using the contact us form.
Were you satisfied with the support provided?
Click above the monitor for yes. Click behind your chair for no.
Randomly Generated Name
Amazon Services
Thank you for selling with Amazon. Your business is important to us and we're here to help.
To contact us again about this issue, click the 'Reply' button that we've disabled. Please note: this email was sent from a notification-only address that cannot accept incoming email. Please do not contact us again.
Seller_zwFuWCCeOimrY
Be explicit about your question or expectations.Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
i open a case for a hazmat product that is not a hazmat product.
I have a the same product already sold as FBA but with different flavor.
how the team cannot change the hazmat when this B004QT1LKE is FBA and the product i want sell as FBA , B00AEVGO1E is considere hazmat and to be in cathegorie book? this is a coffe pack 1kg...
