Consumer Chemicals and Containers - Hydrogen Peroxide 3%
Hi everyone,
I recently received a compliance notification from Amazon Canada under the Consumer Chemicals and Containers Regulations (CCCR) for my Hydrogen Peroxide 3% listing.
Has anyone else dealt with this kind of compliance issue before? I’m finding it difficult to locate any labs or testing companies that offer product testing specific to this type of product.
Any guidance or recommendations would be greatly appreciated!
Thanks in advance.
Consumer Chemicals and Containers - Hydrogen Peroxide 3%
Hi everyone,
I recently received a compliance notification from Amazon Canada under the Consumer Chemicals and Containers Regulations (CCCR) for my Hydrogen Peroxide 3% listing.
Has anyone else dealt with this kind of compliance issue before? I’m finding it difficult to locate any labs or testing companies that offer product testing specific to this type of product.
Any guidance or recommendations would be greatly appreciated!
Thanks in advance.
7 replies
Seller_7LrAV0m5llaI7
I have the same issue, and I've called the labs amazon says does the testing and the labs say the testing Amazon is requiring is not required for this product.
I have 120 listings that may become inactive sometime in May due to Amazon's AI BS requirement.
I have contacted the brand owners that sell the product in Canada and their products are already fully compliant. We have uploaded the product labels as Amazon requires and Amazon rejects it everytime.
Can a forum moderator help out?
Christine_Amazon
Hello @Seller_q19IEWXCmwL4V and @Seller_7LrAV0m5llaI7
Christine here from Amazon Forums.
I understand you're dealing with the CCCR compliance for Hydrogen Peroxide 3% - this is actually a common concern we're seeing lately in the Canadian marketplace.
First, don't panic! 😊 You're not alone in this. A few quick points that might help:
For Canadian CCCR compliance specifically for H2O2 3%, you'll need:
- Proper bilingual labeling (English/French)
- Required hazard symbols
- Child-resistant packaging certification
- Correct classification documentation
For testing labs, I've seen sellers have success with:
- SGS Canada
- Intertek Canada
- Bureau Veritas
Pro tip: Many sellers don't realize that if you already have US documentation, sometimes these labs can help you "bridge" the compliance requirements for Canada with less additional testing needed.
🚨 Important: While waiting for compliance, make sure to:
- Temporarily deactivate your listing
- Keep all documentation from your testing lab
- Save communication records with Amazon
Have you already reached out to Seller Support about timeline extensions while you get the testing done? They can sometimes be flexible if you show you're actively working on compliance.
If you have a case ID with seller support already resolved, let me know so I can check on the next steps.
Christine.
Seller_7LrAV0m5llaI7
The compliance that Amazon is looking for doesn't apply to the product. We have confirmed this with the brand owner and the laboratories. It is not required to sell these kinds of products in Canada.
This is likely going to shut down possibly 25% or more of Amazon's catalog in Canada by requiring safety testing on product container labels that don't exist. Amazon needs to fix this glitch now. Their AI with all the false flags is going to cost Amazon a lot of money in lost sales and provide their customers with a poor buying experience since they need to go elsewhere to buy the products.
It is not a federal government of Canada requirement. We have checked with the correct agencies already. It is a HUGE MISCLASSIFICATION ON AMAZON'S PART as what they are asking do not apply to our products. You only require front and rear pictures of the product labels with the hazard pictograms, in English and French, and the product MSDS sheet. These are HUGE MAJOR BRAND NAME ITEMS that have been sold in Canada for years in many stores. These are not imported/offshore products.
OUR CONTACTS AT THE BRAND OWNERS ARE JUST AS CONFUSED AS WE ARE! THEIR PRODUCTS ARE ALREADY CERTIFIED FOR SALE IN CANADA AND HAVE BEEN FOR YEARS!
Case ID: 17453972471 and 17547367321.
I have 119 other cases to make for the same issue. But need to figure out how to get this one solved first.
Seller_7LrAV0m5llaI7
Yes @Christine_Amazon , I have once again contacted the laboratory and they say that the testing requirements that Amazon is requiring does not apply to the product. They do not know how to test or what Amazon is requiring, because what Amazon is requiring for these products seems to be made up and does not exist, and is not required for sale in Canada.
