Amazon Canada incorrectly forcing cosmetic skincare products into NHP classification
Has anyone else experienced Amazon Canada incorrectly forcing cosmetic skincare products into NHP classification and demanding an NPN/DIN that is not legally required under Canadian cosmetic regulations?
It feels like Amazon compliance bots are operating above actual Canadian regulations and small brands are being blocked while large established sellers continue selling similar products without issue.
What options exist outside Amazon to escalate this issue properly? Has anyone contacted Health Canada, Competition Bureau Canada, marketplace regulators, or legal channels regarding incorrect compliance enforcement by Amazon Canada?
Amazon Canada incorrectly forcing cosmetic skincare products into NHP classification
Has anyone else experienced Amazon Canada incorrectly forcing cosmetic skincare products into NHP classification and demanding an NPN/DIN that is not legally required under Canadian cosmetic regulations?
It feels like Amazon compliance bots are operating above actual Canadian regulations and small brands are being blocked while large established sellers continue selling similar products without issue.
What options exist outside Amazon to escalate this issue properly? Has anyone contacted Health Canada, Competition Bureau Canada, marketplace regulators, or legal channels regarding incorrect compliance enforcement by Amazon Canada?
1 reply
Kai_Amazon
Hi @Seller_wvSwHj4cciw49,
Thank you for reaching out to us. Please review the product information displayed on the product details page, bullet points, and images to ensure there are no expressions suggesting therapeutic effects.
Appealing via the Account Health Dashboard
If your listing has been suspended, you can appeal through the Account Health Dashboard in Seller Central. Please include the following information:
- Clearly explain why the product is a cosmetic and not a Natural Health Product (NHP).
- Provide evidence that it does not claim therapeutic effects.
- Provide product images that clearly show the bilingual label and ingredient list.
For more information, please see:
Please share your case ID. We will investigate further.
Best,
Kai
