Hello @Big_Amber_Outlet,

Thank you for posting your concerns with your account deactivation.

Seller_rKGFT1cwev1s3

I'm reaching out for urgent assistance with a suspension on my account, which is affecting my business significantly. My account was suspended because of a perceived link to another seller, due to us having previously shared the same residence. I was renting a room in a shared house, where we used common areas and a shared Wi-Fi network with other tenants, one of whom also runs an Amazon seller account.

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As noted this was due to a violation of our multiple accounts policy. You mentioned sharing a network with another seller. This can establish a connection with another seller among a number of other things. Do you share any other information with this individual? Have you ever shared devices, or other personal or business related information?

Seller_rKGFT1cwev1s3

To demonstrate my account’s independence, I’ve taken all necessary steps, including relocating, using new devices, and securing a unique internet provider. I’ve submitted a notarized affidavit and my business registration, clearly showing that my business is solely registered under my name, with no ties to the other seller.

Despite these efforts and multiple appeals over the past 1.5 months, my appeals continue to be declined without specific reasons or guidance on next steps to resolve this issue. I’m left with seasonal inventory in FBA, which is crucial to my business.

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The concern with these situations is we offer two paths to recover from these violations. The first path is to provide supporting documentation that validates a separation from the associated account. This will typically include contracts, termination agreements, bill of sale, and transfer of ownership. These are just examples of the type of documents we can accept in these situations, as they identify the connection, and provide proof of separation.

Regarding affidavit although they are legal documents, these are not a guarantee to be accepted as they require additional supporting evidence that provides 100% reassurance that there is no association to this other account or individual. If we cannot validate a separation with the documentation provided, it will be rejected.

This is where the second path comes in. If you cannot show proof of separation we will require that the associated account first be reinstated. This will require your prior roommate to reactivate their account, once completed, you can acknowledge the reactivation on your store for the eligibility of reactivation.

Have you communicated with your prior roommate on the situation to verify why their store was deactivated?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.