Automated unfulfillable inventory , No option to set return to Canada address.
We only sold im Canada Marketplace and would like to get the customer return back instead of Amazon disposing it but The system does not accept our automated removals return shipping address.There is no option to select canada as a country for Automated unfulfillable settings. I am facing this issue for quite a while and amazon keeps on discarding my returned products instead of returning it to me. and we are not even able to disable this setting either .
Automated unfulfillable inventory , No option to set return to Canada address.
We only sold im Canada Marketplace and would like to get the customer return back instead of Amazon disposing it but The system does not accept our automated removals return shipping address.There is no option to select canada as a country for Automated unfulfillable settings. I am facing this issue for quite a while and amazon keeps on discarding my returned products instead of returning it to me. and we are not even able to disable this setting either .
7 replies
Seller_iDMODRJVedjiw
Dear Seller,
Thank you for bringing this matter to our attention. I understand your concern regarding the inability to set your return shipping address in Canada for automated removals and the challenges it has caused.
Currently, the Automated Unfulfillable Settings for returns may have restrictions based on the country of the shipping address. To resolve this issue, I recommend the following steps:
1. Contact Seller Support Directly: Provide detailed information about your situation, including the inability to select Canada as a country and the repeated disposal of your returns. Request a manual override or alternative solution.
2. Manual Removal Orders: As an alternative, consider creating manual removal orders for unfulfillable inventory to ensure the products are returned to your specified address.
3. Policy Clarification: Verify with Seller Support if any specific policy updates or region-specific limitations apply to Canada-based sellers for automated removals.
We appreciate your patience and commitment to resolving this issue. If additional assistance is needed, please feel free to reach out again.
Best regards,
