Two step verification - OTP sent to old phone number
As I am literally on the phone with "support" that is not able to find the answer in their "answer book" and waiting on the phone for 20 min now (i believe the rep hang up on me) i am hoping one of the admin's on here can help?
I have suddenly changed my phone number and the phone on file is still my old phone number hence my OTP is going to my old number.
I followed the recovery process steps and
- Jan 30th submitted passport photo - no response - so started case ID 14709082011
- Feb 4th submitted passport photo again - no response - Case ID14734323191 - transferred to the "right department"
- Feb 6th submitted driver license - no response - case id 14745267271 - called again on Feb 7th (today) to request a resolution - was told it was transferred to the "right department" and to expect resolution from them
I would appreciate any support anyone can give! @Ricardo_Amazon
Two step verification - OTP sent to old phone number
As I am literally on the phone with "support" that is not able to find the answer in their "answer book" and waiting on the phone for 20 min now (i believe the rep hang up on me) i am hoping one of the admin's on here can help?
I have suddenly changed my phone number and the phone on file is still my old phone number hence my OTP is going to my old number.
I followed the recovery process steps and
- Jan 30th submitted passport photo - no response - so started case ID 14709082011
- Feb 4th submitted passport photo again - no response - Case ID14734323191 - transferred to the "right department"
- Feb 6th submitted driver license - no response - case id 14745267271 - called again on Feb 7th (today) to request a resolution - was told it was transferred to the "right department" and to expect resolution from them
I would appreciate any support anyone can give! @Ricardo_Amazon
3 replies
Daryl_Amazon
Hello @Seller_xOsnGa7Z9vLfj!
Ricardo is actually my peer, I promise to provide you a pathway to resolution just like he has done in the past for you.
Appreciate the 3 cases you provided for me to further escalate this issue on your behalf, I am currently working along with the team in charge to comprehend better the next steps to resolve this OTP issue.
This team will reach you via email through a support case on your account, I will be on the lookout when they create it and reach you to continue our investigation. No need to be "periodically" reviewing the request. I will personally let you know when we are moving forward with the escalation.
I apologize for the extensive case creation process that you went through, here in forums our goal is to provided a better seller experience.
Furthermore, I will be in touch.
Daryl
