Account deactivated as I was unable to update charge method on Amazon MX
Hi I recently tried to start selling on Amazon.com unfortunately my change method wasn’t updating and as a result my UK/European market place accounts were deactivated. I received emails saying I had more than one account which is a violation of policy and then after a call I was told I need to update the charge method for Amazon mx and then provide evidence that this has been activated before my UK/European Seller account could be reactivated. I was also told that I would be able to use the same charge methods across all marketplaces.
I have tried several times to update the charge method, using 3 different cards, the charge keeps on being reversed, I have spoken to my bank (s) who have confirmed that the charge is not blocked. I only get one response from the amazon mx marketplace team who say they can’t see the update, the uk marketplace team said this is a technical issue but I can’t get technical support. Is there anyone who has had a similar experience – this has gone on for almost two weeks – support are not looking at attachments and no one appears to want to help, so any advice would be helpful.
Thank you
Account deactivated as I was unable to update charge method on Amazon MX
Hi I recently tried to start selling on Amazon.com unfortunately my change method wasn’t updating and as a result my UK/European market place accounts were deactivated. I received emails saying I had more than one account which is a violation of policy and then after a call I was told I need to update the charge method for Amazon mx and then provide evidence that this has been activated before my UK/European Seller account could be reactivated. I was also told that I would be able to use the same charge methods across all marketplaces.
I have tried several times to update the charge method, using 3 different cards, the charge keeps on being reversed, I have spoken to my bank (s) who have confirmed that the charge is not blocked. I only get one response from the amazon mx marketplace team who say they can’t see the update, the uk marketplace team said this is a technical issue but I can’t get technical support. Is there anyone who has had a similar experience – this has gone on for almost two weeks – support are not looking at attachments and no one appears to want to help, so any advice would be helpful.
Thank you
1 reply
Nikki_Amazon
Greetings @Seller_FG15C4dp1VOji,
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can and also thank you so much for utilizing the seller forums to obtain help with updating the payment method of your selling account.
When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Please visit the page Bank account and credit or debit card information for your seller account for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
