Rejected Product Video
Hello Fellow Sellers,
A product video I am trying to upload to my product detail page keeps getting rejected for the following reason.
"The text on this photo provides medical advice, negatively refers to professional medical advice, or makes false medical claims. Correct any issues and resubmit the photo for review. For any questions, see our Community Guidelines."
I double and triple checked the words used in the text overlay and found NOTHING that would be against the community guidelines. Seller support is unable to help, they instructed me to send a request with the video ID and ASIN to the community-help email. I did sent them an email in February and again in March, but did not receive any replies.
Can somebody please help me with this? What should I do?
Thank you.
Rejected Product Video
Hello Fellow Sellers,
A product video I am trying to upload to my product detail page keeps getting rejected for the following reason.
"The text on this photo provides medical advice, negatively refers to professional medical advice, or makes false medical claims. Correct any issues and resubmit the photo for review. For any questions, see our Community Guidelines."
I double and triple checked the words used in the text overlay and found NOTHING that would be against the community guidelines. Seller support is unable to help, they instructed me to send a request with the video ID and ASIN to the community-help email. I did sent them an email in February and again in March, but did not receive any replies.
Can somebody please help me with this? What should I do?
Thank you.
1 reply
Michelle_Amazon
Hello @Seller_kPcWuGUzXanoE,
Michelle at Amazon here. Can you please provide your case ID so I can take a look? Please ensure that the case was created within the last 30 days, if it was before then, please create a new one and let me know if they were not able to help.
Thanks,
Michelle