How to get negative review removed
The customer left a negative review on a cookie, which is a bottle cooler, saying it was not a bottle cooler when they ordered two different colors of the same item but claimed one of them is not a bottle cooler when it is the exact same item... Also, complaining about the price difference when it's priced due to that particular color being more popular. They did not contact me for a refund or return. This is my first review, and I submitted a request for it to be removed from through Amazon, but it was denied. Is there any way to go about getting this removed?
How to get negative review removed
The customer left a negative review on a cookie, which is a bottle cooler, saying it was not a bottle cooler when they ordered two different colors of the same item but claimed one of them is not a bottle cooler when it is the exact same item... Also, complaining about the price difference when it's priced due to that particular color being more popular. They did not contact me for a refund or return. This is my first review, and I submitted a request for it to be removed from through Amazon, but it was denied. Is there any way to go about getting this removed?
1 reply
Danny_Amazon
Hello @Seller_PoRcr1Su04FjL- and thanks for looking for some guidance on customer reviews here on the seller forums.
You'll be interested in reviewing this post, which is focused on the process and pathways for reporting a review to Amazon. You'll also want to review Amazon's Community Guidelines to determine if the review departs from those guidelines and should be removed.
If the request to remove the review was denied, and reaching out to the alias detailed in the above post does not work, our team's may have determined the review did not warrant removal.
Thanks again for taking the time to post, and let me know if you have any questions!
Best,
Danny
