Error submitting bank account info
So I tried to change the bank account information on my seller account and keep getting an error message when uploading bank documents. Meanwhile I had deleted my original deposit method because i closed that account. Support offers absolutely zero help on getting it verified. This has been going on over a month and now my seller account is deactivated and 3 weeks after submitting bank info through support nothing has changed. So no more selling, money is locked and zero help from Amazon. Anyone have the same issues?
Error submitting bank account info
So I tried to change the bank account information on my seller account and keep getting an error message when uploading bank documents. Meanwhile I had deleted my original deposit method because i closed that account. Support offers absolutely zero help on getting it verified. This has been going on over a month and now my seller account is deactivated and 3 weeks after submitting bank info through support nothing has changed. So no more selling, money is locked and zero help from Amazon. Anyone have the same issues?
10 replies
Seller_rI7BZIczK8iAC
Eventually your "Legal Entity" WHEN CREATING THAT SELLER ACCOUNT doesn't match the name on your bank account.
Or you can create an account with Payoneer and add that one. But again, the name on that Payoneer account has to match the "Legal Entity" put in the settings WHEN CREATING THAT SELLER ACCOUNT.
Atlas_Amazon
Hello @Seller_ynfQtMSFNG8Ty
Thank you for the information provided regarding the issues you have been experiencing with your bank verification. I understand that you have been attempting to submit the banking documents, but the system is returning with the error message provided in the screenshot. Is this an issue that you are still experiencing?
Have you ensured that the deposit method in the US marketplace has been correctly assigned? If the specific account is not assigned, then you may see issues with attempting to verify the documentation. We encourage you to continue to provide any information or details you have in regard to this issue so we may provide guidance.
Best,
Atlas
