Not allowing adding branded product after approval.
Hi,
I have been approved to list a branded product. But when I try to add the product or any other products from that specific brand it says I need approval to list any product from this brand. I went back and forth with the sellers support and they told me there is no issue on the back ground and I should be able to list that product. But I still cannot.
Did anyone have experienced the same issue and if so could you please help me overcome with this issue?
Not allowing adding branded product after approval.
Hi,
I have been approved to list a branded product. But when I try to add the product or any other products from that specific brand it says I need approval to list any product from this brand. I went back and forth with the sellers support and they told me there is no issue on the back ground and I should be able to list that product. But I still cannot.
Did anyone have experienced the same issue and if so could you please help me overcome with this issue?
1 reply
Daryl_Amazon
Hi @Seller_qHI8xSlUZ2mIO,
I understand your frustration with not being able to add products from a brand you've already been approved for.
Let me acknowledge that you've already taken the right steps by reaching out to Seller Support. However, since the issue persists despite their assurance, we may need to explore a few additional troubleshooting steps.
Double-check your account settings: Ensure that you're logged into the correct seller account and that your brand approvals are properly reflected. Sometimes, minor glitches or account mismatches can cause such issues.
Clear your browser cache and cookies: Occasionally, cached data can interfere with the proper functioning of the listing tools. Try clearing your browser's cache and cookies, then log back into your seller account to see if the issue persists.
Try a different browser or device: If the problem persists, try accessing your seller account from a different browser or device. This can help rule out any device-specific issues that may be causing the problem.
Seek further assistance from Seller Support: If the issue remains unresolved after trying the above steps, it's advisable to reach out to Seller Support again, providing them with detailed information about the steps you've taken and any error messages you've encountered.
If you already did this last recommendation mentioned, you can go ahead and pass me the case ID to further escalate the matter.
Additionally, you can refer to the following help pages for more information and guidance:
Troubleshooting Listing Issues
Daryl
