Amazon Canada lost 6,193 units of my shipment – Support is a brick wall
Hi everyone, I’m posting here in hopes of getting some advice from the community or catching the eye of a Community Manager, because I’m currently stuck in a nightmare scenario with a shipment to a Canadian fulfillment center.
Back in early February, I sent 7,500 units under shipment FBA194YLWZ2C. At first, things looked fine—1,307 units were unpacked and checked in almost immediately. Then, everything just stopped. I did exactly what you’re supposed to do: I reached out to support, but they told me I had to wait until the reconciliation date at the end of March before they would even look at it.
I waited patiently, but the moment that date passed, instead of finishing the unpacking, they simply marked the remaining 6,193 units as "missing." Basically, Amazon lost 80% of my shipment and then just closed the door on it.
Since then, I’ve been fighting through a loop of automated responses. I’ve provided the commercial invoice, the Proof of Delivery, and even a sworn statement from my carrier confirming that the shipment arrived with its security seals fully intact. This proves that the cargo wasn't tampered with and was delivered exactly as described, but the support agents—or rather, the bots—seem to be completely ignoring the evidence.
I’ve opened multiple cases (19946342311, 19889650781, 19889793721, 19747885411, 19748126381) and I keep getting the same canned answers that don't address the facts. It’s like no human is actually reading the files I’m uploading.
Has anyone else dealt with this level of inventory loss at a Canadian FC recently? If any of the moderators here can help me get a manual review on this, it would be greatly appreciated, as the financial impact of losing over 6,000 units is massive and the current support process is failing me.
@Christine_Amazon @Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Josh_Amazon @JiAlex_Amazon @Daryl_Amazon @James_Amazon
Amazon Canada lost 6,193 units of my shipment – Support is a brick wall
Hi everyone, I’m posting here in hopes of getting some advice from the community or catching the eye of a Community Manager, because I’m currently stuck in a nightmare scenario with a shipment to a Canadian fulfillment center.
Back in early February, I sent 7,500 units under shipment FBA194YLWZ2C. At first, things looked fine—1,307 units were unpacked and checked in almost immediately. Then, everything just stopped. I did exactly what you’re supposed to do: I reached out to support, but they told me I had to wait until the reconciliation date at the end of March before they would even look at it.
I waited patiently, but the moment that date passed, instead of finishing the unpacking, they simply marked the remaining 6,193 units as "missing." Basically, Amazon lost 80% of my shipment and then just closed the door on it.
Since then, I’ve been fighting through a loop of automated responses. I’ve provided the commercial invoice, the Proof of Delivery, and even a sworn statement from my carrier confirming that the shipment arrived with its security seals fully intact. This proves that the cargo wasn't tampered with and was delivered exactly as described, but the support agents—or rather, the bots—seem to be completely ignoring the evidence.
I’ve opened multiple cases (19946342311, 19889650781, 19889793721, 19747885411, 19748126381) and I keep getting the same canned answers that don't address the facts. It’s like no human is actually reading the files I’m uploading.
Has anyone else dealt with this level of inventory loss at a Canadian FC recently? If any of the moderators here can help me get a manual review on this, it would be greatly appreciated, as the financial impact of losing over 6,000 units is massive and the current support process is failing me.
@Christine_Amazon @Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Josh_Amazon @JiAlex_Amazon @Daryl_Amazon @James_Amazon
8 replies
Abbie_Amazon
Hello @Seller_8V3usjbrodMNt,
Thank you for reaching out to Forums Community about the missing units in th shipment. We've looked into this and can confirm that the Seller Support team's decision on your case is accurate. We recommend following the next steps outlined in your case correspondence, including filing a claim with your carrier for the discrepancy.
-Abbie
Seller_1JtWN7OO6rhPF
Let us know if you succeed
Amazon has lost 2 pallets of ours in the past 12 months which they've refused to reimburse despite being provided a signed POD and invoice (over $30K retail total value lost).
We assume small claims court is the only recourse.
Seller_AJxxLujbGDqaW
Another reason to never do FBA, I prefer to have control of my business and now the post charges are less than Amazon's new FBA charges.
Seller_TIdt9QcekAoOb
Been there, they used to handle this well 4-5 years ago. today. They just dont care and close the book. They dont even take the time to say sucks to be you. Instead they tell you how much they care and how they are there for you but never respond to you. Good Luck my friend, my past experience suggests you will need it.
Seller_rTAxflJvPFLKc
I've never seen a case where they reimbursed a shipment when the loss exceeded a few thousand dollars. If anyone has, fellow sellers, please share your experience. I believe they have some kind of threshold — once the claim surpasses a certain amount, the reimbursement has to go through management approval, and it never gets approved unless you escalate all the way to the CEO level. That's why we start seeing somany ridiculous complains say 0 weight pallet being delivered these days.
