request to remove negative feedback of Stwellcom store
Subject: Request for Reevaluation of Feedback for Stwellcom store Due to Strike-Related Disruptions
Dear Amazon Team,
I am writing to kindly request the removal of negative feedback received under extraordinary circumstances. As a dedicated Amazon seller, I have consistently prioritized customer satisfaction and maintained strong performance metrics. However, the recent Strike caused significant disruptions beyond my control, leading to delays and resulting in unfavorable feedback.
This feedback does not accurately reflect the quality of service I strive to provide or my history as a seller. I believe it is only fair to consider these exceptional circumstances when evaluating the feedback’s validity.
I sincerely ask for your understanding and assistance in removing this feedback to ensure that my account health accurately represents my commitment to excellent customer service.
Thank you for your time and support.
702-6508460-3733034
702-3553551-0838622
702-8354226-1929047
@Daryl_Amazon @Ricardo_Amazon
Best regards,
request to remove negative feedback of Stwellcom store
Subject: Request for Reevaluation of Feedback for Stwellcom store Due to Strike-Related Disruptions
Dear Amazon Team,
I am writing to kindly request the removal of negative feedback received under extraordinary circumstances. As a dedicated Amazon seller, I have consistently prioritized customer satisfaction and maintained strong performance metrics. However, the recent Strike caused significant disruptions beyond my control, leading to delays and resulting in unfavorable feedback.
This feedback does not accurately reflect the quality of service I strive to provide or my history as a seller. I believe it is only fair to consider these exceptional circumstances when evaluating the feedback’s validity.
I sincerely ask for your understanding and assistance in removing this feedback to ensure that my account health accurately represents my commitment to excellent customer service.
Thank you for your time and support.
702-6508460-3733034
702-3553551-0838622
702-8354226-1929047
@Daryl_Amazon @Ricardo_Amazon
Best regards,
7 replies
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
702-0906977-4040262
701-1664805-5047458
Seller_szPglYyfonh0Y
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
due to the Canada Post strike, the busy holiday season, and challenging winter conditions, unfortunately, there were unexpected delays outside of our control. As a result, our store has received negative feedback and A-to-Z claims. This has led to an increase in our ODR and has negatively impacted our account health.Customer satisfaction is our top priority, and we are seeking solutions to mitigate the impact of these negative reviews on our business. Could you kindly assist us in this matter?Thank you in advance for your support.
701-1592810-2553069
701-5686474-5017019
702-5611057-4564201
702-7470886-0384221
701-2068107-1874660
Seller_iDMODRJVedjiw
Dear Seller,
Thank you for reaching out regarding the negative feedback received due to strike-related disruptions. We understand how such circumstances can impact your performance metrics unfairly.
To address this issue, we recommend the following:
1. Feedback Removal Request: Navigate to the “Feedback Manager” in Seller Central and submit a removal request for the specific feedback. Clearly explain that the delays were caused by external factors beyond your control, such as the strike.
2. Provide Supporting Evidence: Attach documentation, such as proof of the strike or customer communications, to strengthen your case.
3. Contact Seller Support: If the feedback is not eligible for automatic removal, escalate the case to Seller Support with the impacted order IDs provided. Request a manual review based on extraordinary circumstances.
We appreciate your efforts in maintaining high service standards and trust that Amazon will carefully evaluate your request.
Best regards,
Roberto_Amazon
Hello! @Seller_IVvap7CE1a77p
This is Roberto. Thank you for using the Forums, our partner has previously reviewed this feedback and removed them from your account.
Regards,
