Hello

We sent our order numbered 702-4262882-0404254 to our customer

we were asked to send the product by January 23 at the latest

we delivered the product to the customer on January 22

since it is shipped with Canada Asendia cargo, the recipient's name and surname are not visible in the cargo company

the customer left an Atoz complaint and was found right

I understand this situation, you always make sure that the customer is right, the customer takes this opportunity and gets a free product

in the e-mail you sent me, you said that we accepted the Atoz warranty request, we debited the amount to your account, but we did not include the request in your order defect rate

I objected to this situation and was found wrong

my account is currently at risk

in the first e-mail, you said that we did not include it in the order defect rate, but it was included

amazon found me wrong, I understand

the customer got a free product, I understand

I kindly ask you to fix my account health

respectfully