Amazon A to Z Talep Süreci ve Satıcı Mağduriyeti
Amazon A to Z Request Process and Seller Victimization
Dear Amazon Seller Community,
Recently, I have had a few issues with the A to Z Guarantee and I would like to share how these processes can create victimization for us as sellers. I appreciate Amazon's customer satisfaction-focused approach, but I would also like to express how such situations reflect on us.
Example 1: Unfair A to Z Request and Return Label Situation
A customer of mine wanted to return a product he did not like, and I immediately created a return label. However, the customer filed an A to Z request and claimed that a return label was not provided. Even though I had already provided this label, Amazon accepted this claim and concluded the process against me. While sellers like me prioritize customer satisfaction and quickly resolve their return processes, it is really difficult to experience victimization in such a situation.
Example 2: Refund Situation
Another customer of mine stated that no refund was made. However, I immediately made the refund and sent the documents of the transaction to the customer. Despite all the evidence, Amazon once again made a decision in favor of the customer and accepted the A to Z request. In such a case, even when there was a clearly documented transaction, accepting the A to Z request put me in a difficult position both financially and in terms of reputation.
Conclusion and Recommendation
As a seller, I always try to prioritize customer satisfaction. However, I think that the A to Z request process is not transparent and fair enough for sellers. While what the customer says is always accepted as true, the documents and evidence provided by the seller are often ignored. This situation requires us to be more careful while doing our job and can potentially victimize us.
My expectation from Amazon is that it examines the verification process with the documents provided by the sellers more carefully and adopts a fairer approach in order to prevent unfair requests. I believe that it is necessary to protect the rights of sellers as well as to support customer satisfaction.
We can raise more voices in the search for solutions by sharing similar difficulties experienced by other sellers who encounter such situations.
Best regards,
Amazon A to Z Talep Süreci ve Satıcı Mağduriyeti
Amazon A to Z Request Process and Seller Victimization
Dear Amazon Seller Community,
Recently, I have had a few issues with the A to Z Guarantee and I would like to share how these processes can create victimization for us as sellers. I appreciate Amazon's customer satisfaction-focused approach, but I would also like to express how such situations reflect on us.
Example 1: Unfair A to Z Request and Return Label Situation
A customer of mine wanted to return a product he did not like, and I immediately created a return label. However, the customer filed an A to Z request and claimed that a return label was not provided. Even though I had already provided this label, Amazon accepted this claim and concluded the process against me. While sellers like me prioritize customer satisfaction and quickly resolve their return processes, it is really difficult to experience victimization in such a situation.
Example 2: Refund Situation
Another customer of mine stated that no refund was made. However, I immediately made the refund and sent the documents of the transaction to the customer. Despite all the evidence, Amazon once again made a decision in favor of the customer and accepted the A to Z request. In such a case, even when there was a clearly documented transaction, accepting the A to Z request put me in a difficult position both financially and in terms of reputation.
Conclusion and Recommendation
As a seller, I always try to prioritize customer satisfaction. However, I think that the A to Z request process is not transparent and fair enough for sellers. While what the customer says is always accepted as true, the documents and evidence provided by the seller are often ignored. This situation requires us to be more careful while doing our job and can potentially victimize us.
My expectation from Amazon is that it examines the verification process with the documents provided by the sellers more carefully and adopts a fairer approach in order to prevent unfair requests. I believe that it is necessary to protect the rights of sellers as well as to support customer satisfaction.
We can raise more voices in the search for solutions by sharing similar difficulties experienced by other sellers who encounter such situations.
Best regards,
