In this step, you can provide tracking information for your shipments if you’re using a non-partnered carrier.
If you’re using an Amazon-partnered carrier, we’ll generate the carrier tracking ID information for you, which you can review in this step. No action is required by you.
If you’re using a non-partnered carrier, and the carrier shares the information with you, provide the tracking IDs for all of the boxes in your shipments. You can provide details either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment summary page.
To provide carrier tracking IDs using Send to Amazon, follow these steps:
Once you’ve entered valid tracking details, the status of your shipment will change from Ready to ship to Shipped.
With the carrier name, shipping method, and tracking information that you provide, we can pass any scan events that the carrier made available along to our fulfilment centres. This will help us plan efficiently for receiving your inventory, minimizing delays, and making in-transit inventory available sooner for sale to your customers.
You can update your carrier name and tracking information any time before your shipment is delivered to our fulfilment centre by following these steps:
We encourage you to use carriers who provide tracking information for delivering shipments. These carriers provide real-time status to Amazon and can help minimize receive delays and avoid out-of-stock risk.
No. Enter the tracking information for the shipment as soon as your carrier shares it with you, before your inventory is delivered to our fulfilment centre.
Yes. Effective from 1 October, 2021, we’ll begin measuring your defect rate for missing tracking information at the shipment level, for all shipments that you send to us using non-partnered carriers. You’ll be able to view defects in the Problems tab of the Shipment summary page.
Initially, only the defect information will be shown. In the future, you may be required to acknowledge each defect before you can create new shipments.
We may reach out to you for one-on-one seller coaching if your coaching defect level reaches Elevated. We may restrict you from creating new shipments to Amazon for 24 to 72 hours if your coaching defect level reaches Critical.
For more information, go to Resolving inbound performance alerts and Performance coaching.