Send to Amazon: Tracking details

In this step, you can provide tracking information for your shipments if you’re using a non-partnered carrier.

• Step 1 – Choose inventory to send
• Step 1b – Pack individual units
• Step 2 – Confirm shipping
• Step 3 – Print box labels
• Step 4 – Confirm carrier and pallet information (for pallet shipments only)
• Step 5 – Print pallet labels (for pallet shipments with an Amazon-partnered carrier only)
• Final step – Tracking details (for small parcel and pallet shipments not using an Amazon-partnered carrier)

If you’re using an Amazon-partnered carrier, we’ll generate the carrier tracking ID information for you, which you can review in this step. No action is required by you.

If you’re using a non-partnered carrier, and the carrier shares the information with you, provide the tracking IDs for all of the boxes in your shipments. You can provide details either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment summary page.

To provide carrier tracking IDs using Send to Amazon, follow these steps:

1. In the final step of the workflow, Tracking details, select the shipment that you want to provide tracking details for.
2. Use one of the following methods to provide tracking IDs:
   • Type the tracking IDs individually.
   • Use a barcode scanner to scan shipping barcodes from the box label. For more information, go to Summary of shipment process.
   • Upload the tracking IDs for a shipment in bulk by selecting Upload tracking IDs in bulk and then following the steps on the Tracking details page.
3. Ensure that the tracking IDs are mapped to the correct FBA box ID label on each box.
   Note: To avoid errors when updating tracking ID information, follow all alerts and prompts to validate your entries.

Once you’ve entered valid tracking details, the status of your shipment will change from Ready to ship to Shipped.

If your non-partnered carrier shares the freight bill (PRO) number with you, provide this information on the Tracking details page by following these steps:

1. In the final step of the workflow, Tracking details, select the shipment that you want to provide tracking details for.
2. Enter the PRO/freight bill number for the shipment in the text box.
   Note: To avoid errors when updating tracking ID information, follow all alerts and prompts to validate your entries.

Once you’ve entered valid tracking details, the status of your shipment will change from Ready to ship to Shipped.

Why is it important to provide tracking details?

With the carrier name, shipping method, and tracking information that you provide, we can pass any scan events that the carrier made available along to our fulfilment centres. This will help us plan efficiently for receiving your inventory, minimizing delays, and making in-transit inventory available sooner for sale to your customers.

How do I edit my carrier name or tracking ID?

You can update your carrier name and tracking information any time before your shipment is delivered to our fulfilment centre by following these steps:

1. Access your shipment from the Shipping queue through one of the following methods:
   • If the shipment hasn’t shipped yet, select it from the list. This will bring you to the final step of the Send to Amazon workflow, Tracking details.
   • If the shipment has shipped, click Track shipment for the shipment that you want to update. This will bring you to the Shipment summary page. Click the Tracking events tab.
2. Click Change carrier.
3. Select a new carrier from the list, or select Other if your carrier isn’t listed. We’ll add more carriers to the list over time.
4. Click Update.

What should I do if my carrier does not provide a tracking ID?

We encourage you to use carriers who provide tracking information for delivering shipments. These carriers provide real-time status to Amazon and can help minimize receive delays and avoid out-of-stock risk.

For international shipments, it can take more than a month for my freight forwarder to provide tracking information. Is that too late?

No. Enter the tracking information for the shipment as soon as your carrier shares it with you, before your inventory is delivered to our fulfilment centre.

Is Amazon going to monitor my performance? If yes, where will I see it?

Yes. Effective from 1 October, 2021, we’ll begin measuring your defect rate for missing tracking information at the shipment level, for all shipments that you send to us using non-partnered carriers. You’ll be able to view defects in the Problems tab of the Shipment summary page.

Initially, only the defect information will be shown. In the future, you may be required to acknowledge each defect before you can create new shipments.

We may reach out to you for one-on-one seller coaching if your coaching defect level reaches Elevated. We may restrict you from creating new shipments to Amazon for 24 to 72 hours if your coaching defect level reaches Critical.

For more information, go to Resolving inbound performance alerts and Performance coaching.