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This article applies to selling in: Canada

Seller credit card FAQs

Seller credit card FAQs

1. How do I add a new credit card?

You can add a new credit card by following the steps below:

  1. Go to Settings and click Account info.
  2. From Payment information, select Charge methods.
  3. Click Replace charge method for the credit card you wish to replace, and select the store where you would like to assign a new charge method.
  4. Select an option to add a new charge method. Enter the requested information exactly as it appears on your credit card statement.

2. How long does it take to verify my credit card?

Normally, it will take less than two minutes for us to verify your credit card. However, depending on your card issuer and network, it can take up to 48 hours for Amazon to update your seller account with any new credit card information. Note that in some instances, you may be redirected to your financial institution to verify your card with a security challenge prior to being redirected back to Amazon. A separate security challenge may be surfaced to verify that you are the card holder for each card you provide to Amazon and for each store you wish to sell in.

3. Can I use different credit cards in different Amazon stores?

Yes, you can use different credit cards in different Amazon stores.

4. Why do I see a small charge on my credit card after I added it?

When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorize a charge for a small amount; Amazon will not actually make the charge. We will complete the authorization process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorization may or may not show up as a pending charge. The authorization should disappear from your credit card statement in three to five business days, subject to your financial institution’s policies.

5. How can I delete a credit card?

If your credit card is not being used as the charge method in any of the Amazon stores where you sell, you can delete the card by following the steps below:

  1. Go to Settings and click Account info.
  2. From Payment information, select Charge methods.
  3. Click Manage charge method to view all the credit cards you have added.
  4. Click Delete to remove a credit card. Note that if a card is currently associated with any of the Amazon stores, it will show up as “Active” and cannot be deleted.

6. How will I know if my credit card failed the verification?

If your credit card fails the verification, you will see a banner in your seller account informing you that a valid credit card is needed in order for you to continue selling on Amazon. You will also receive an email after the verification failure. If your credit card is listed as invalid, you will not be able to manage your listing, inventory, shipment, nor receive disbursements from Amazon.

7. Why am I required to enter a security code?

To prevent your card from being used by any unauthorized party on Amazon, your financial institution may ask you to complete a security verification prior to authorizing your credit card. In this case, you may be asked to enter a unique security code before completing the verification. The code will be sent to you either via SMS, email, or token, whichever you have set up with your financial institution. Alternatively, your financial institution may ask you to verify the transaction using fingerprint or facial recognition technology if you have this in place already.

If there is a problem with your security verification, you can retry your verification by following the prompts in your Charge methods and ensuring that:

  1. The name entered and the name on your card match. The financial institution will send a code only to the card’s owner.
  2. You enter the correct code, as prompted. A common mistake is to enter the phone number the code is sent from, instead of the code.
  3. Your personal information on Account info is up to date.

If you still get an error message or cannot complete verification successfully, please contact your financial institution or visit your local branch, as they might be able to provide further details on the problem with your verification. Then try completing the process again. It may take up to 48 hours for your card to be authorized. If you continue to experience issues with your card, we recommend adding an alternative credit card.

8. Why is my credit card listed as invalid?

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number that you enter should match the number on your credit card.
  • The billing address that you enter should match the billing address on your credit card statement.
  • The CVV code that you enter should match the code on your credit card.
  • The card’s expiration date should be at least 6 months from when you add the card.
  • The card holder’s name that you enter should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual, or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code that you entered should match the code sent to the card holder via SMS, email, or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.

9. My credit card has worked in the past, but failed the verification now. Why would that happen?

A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiration date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank might have decided not to honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.

10. My card is valid in some Amazon stores, but not in others. Why?

Your financial institution may only allow your credit card to be used in certain countries. As a result, you may see the same credit card being honoured by Amazon in some of our stores, but not in others. Contact your financial institution to determine the countries your card is eligible to be used in.

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