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This article applies to selling in: Canada

Missing carrier or ship method in Buy Shipping

Eligibility of a carrier and ship method within Buy Shipping is dependent upon a number of factors. The most common reason a ship method is ineligible is that the delivery date of the ship method is after the order’s promised delivery date. Refer to Use Buy Shipping services for more information. The following steps will help you troubleshoot an ineligible ship method or carrier within Buy Shipping.

  1. If you are purchasing shipping via Seller Central, confirm the following:
    1. After entering the package dimensions and weight, confirm your ship method is not available when you click See all options under Selected shipping service in Buy Shipping.
    2. Confirm the carrier is added to your Carrier Prioritization in Buy Shipping preferences. If a carrier is prioritized, then only prioritized carriers will be eligible in Buy Shipping. Carriers not prioritized will not be eligible in Buy Shipping.
    3. Confirm that all ‘Ship from’ addresses contain an email address and phone number in Buy Shipping preferences. If a ship from location does not include an email address and phone number, and a carrier requires that information, then the carrier will not be eligible in Buy Shipping.
    4. Review additional actions associated with the Buy Shipping ineligible message provided in Seller Central:
    Ineligible Message Action
    This ship method is not eligible for this order. Refer to 'How does Buy Shipping work?' in Use Buy Shipping services.
    The 'Ship to' address is not supported by the carrier. Please choose an alternative ship method. Buy Shipping conducts address validation and the address provided by the buyer was not supported by the carrier. If the buyer is unable to revise their address, request that they cancel the order and repurchase or choose an alternative ship method.
    A phone number is required in 'Ship from' details Buy Shipping preferences. Refer to step 1c above.
    The 'Ship from' address is not supported. Please review 'Ship from' address in Buy Shipping preferences. The carrier does not support the ship from address as it has been entered in Buy Shipping preferences, update the ship from address or choose an alternative carrier.
    Invalid phone number for 'Ship from' address in Buy Shipping preferences. The phone provided in the ship from address in Buy Shipping preferences is formatted incorrectly, update the phone number.
    Not a preferred carrier per your carrier prioritization in Buy Shipping preferences. Refer to step 1b above.
    This carrier does not ship to a PO Box. Please choose an alternative carrier. Some carriers will not ship to a PO Box, you must choose an alternative carrier from Buy Shipping.
    An unknown error occurred, please try again. An intermittent, one-time error has occurred; attempting to repurchase shipping through Buy Shipping should resolve the issue.
    The 'Ship date' is in the past. Please choose a future 'Ship date'. You may modify the ship date by clicking the date in the 'Ship date' field in Buy Shipping.
  2. If you are purchasing shipping via the Merchant Fulfilment API (Buy Shipping API), confirm the following:
    1. Confirm you have acknowledged and agreed to Buy Shipping and carrier terms and conditions via Merchant Fulfilment API registration in Buy shipping preferences by checking the applicable boxes.
    2. If you are sending a value in the ‘MustArriveByDate’ field of the ‘GetEligibleShippingServices’ or ‘CreateShipment’ calls, consider sending a null value instead.
      1. 'MustArriveByDate' is not required in the Buy Shipping API and will only restrict ship methods from surfacing. Buy Shipping uses your Amazon order details when recommending ship methods and additional data points are not required.
    3. If you are sending a value in the 'LabelFormat' in the 'ShippingServiceOptions' value type of the 'GetEligibleShippingServices' or the 'CreateShipment' calls, confirm the label format is supported by the carrier.
      1. If a null value is provided in the 'GetEligibleShippingServices' call, the response will provide the supported label formats available to send in your 'CreateShipment' call in the 'AvailableLabelFormats' element.
    4. Review error codes received in API response for additional actions:
      CreateShipment Error Message Action
      InvalidRequest This error is received when a required value is not found. Review the MWS Documentation to ensure all required fields are populated in your API call.
      InvalidShipFromAddress Review the ShipFromAddress to ensure the address is valid.
      InvalidShippingServiceOfferId ShippingServiceOfferId is optional, so attempt to send a call with a NULL value for ShippingServiceOfferId or obtain an updated ID by submitting another GetEligibleShippingServices call.
      LabelFormatNotSupported Not every label file format is supported for each carrier; the GetEligibleShippingServices responses provides the supported label formats for each eligible shipping service. Submitting a label preference via the GetEligibleShippingServices call will cause any ship method that does not support the preferred label format to become ineligible.
      ShipmentAlreadyExists Shipping has already been purchased for the OrderItemId; the error response returns the ShipmentId in the “Message” element of the error.
      ShippingServiceOfferNotAvailable ShippingServiceOfferId is optional, so attempt to send a call with a NULL value for ShippingServiceOfferId or obtain an updated ID by submitting another GetEligibleShippingServices call.
      TermsAndConditionsNotAccepted Refer to step 2a above.
      ShippingServiceNotAvailable Shipping service specified does not exist or is not available for the specific parameters. Verify that the weight, dimensions, and address details of the order are accurate and retry the label purchase.

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