With In-Stock Head Start, customers can find and buy your temporarily out-of-stock products when your shipment is on its way to the fulfilment centre .
Even with the best inventory planning, popular products can sometimes go out of stock, and that can affect your product discoverability and sales. In-Stock Head Start will make your out-of-stock products available for customers to find and buy when your shipment is on its way to the fulfilment centre and we’re confident about its arrival date.
Customers will benefit from a wider selection of products, and you could see higher or more consistent sales.
Your out-of-stock inventory is eligible for In-Stock Head Start once the shipment is on its way to the fulfilment centre. We'll use the information about your shipment to estimate the in-stock date for your products.
If your inventory is eligible for In-Stock Head Start, we might adjust the delivery promise to customers if we aren't confident that the shipment will arrive on time.
In-Stock Head Start has a number of potential benefits:
You can continue using the same Seller Central reports and tools that you've been using to reconcile your inventory.
The Available quantity on Manage Inventory reflects the number of units of a SKU that are in the Amazon Fulfilment Network and that can be picked, packed, and shipped.
The Inbound quantity reflects the number of units of a SKU in shipments that are on their way to the fulfilment centre, including units that are available through In-Stock Head Start. If your inventory is eligible for In-Stock Head Start, the offer for your temporarily out-of-stock item will show as Active.
To see the number of units that are available through In-Stock Head Start, go to Manage Inventory, click the down arrow next to a product's Available quantity, and in the drop-down menu, find the Future supply buyable quantity.
To see number of units that have been bought while inventory is on its way to the fulfilment centre , go to Manage Inventory, click the down arrow next to a product's Available quantity, and in the drop-down menu, find the Reserved future supply quantity.
For example, if you see 70 units of a particular SKU as Reserved future supply and 30 units as Future supply buyable, it means that 70 units have already been bought while the shipment is on its way to the fulfilment centre and that 30 units are still available for customers to buy.
You can also find information about In-Stock Head Start units in the Manage FBA Inventory report.
With In-Stock Head Start, if a customer places an order for an out-of-stock item, the delivery date will be based on the estimated in-stock date. If the shipment is delayed, we will adjust the in-stock date.
In-Stock Head Start is intended for products that occasionally go out of stock. It isn’t meant to substitute for your regular inventory replenishment schedule.
Staying in stock will lead to the best customer experience and could lead to higher sales. Plan to restock your products to maintain four to eight weeks of cover of inventory. For recommendations, go to Restock Inventory.
It could take up to 48 hours to make your products available to customers after we get the estimated arrival date from carriers through Amazon Carrier Central, the Partnered Carrier program, or Amazon Global Logistics.
Also, to protect the customer experience, we might not make all of your out-of-stock ASINs available to customers before the products reach the fulfilment centre. This could occur if we aren’t confident that the shipment will arrive on time and contain the expected number of products.
You can temporarily disable In-Stock Head Start by clicking the Pause feature at the bottom of the program page. Shipments that are created 72 hours after we confirm via email that you have paused In-Stock Head Start won’t be available for customers to find and buy before the items reach the fulfilment centre.
If you haven't seen the email within 48 hours, check to see if it was delivered to your junk email folder.
If you didn't get the email, it could be because you unsubscribed from Amazon emails or the email address on your seller account is different from the one you normally use.
You can always check the program page to see your In-Stock Head Start status. It can take up to 48 hours for your status to update after you pause or reactivate In-Stock Head Start.
Customers might get their order earlier, based on the actual shipment-received date.
No. Your IPI score isn't affected by stranded inventory that hasn't arrived at fulfilment centers.
The determination of which out-of-stock products will be available to customers is based on several factors. These factors include the history of shipments that contained the expected number of products, the historical accuracy of the carrier, and the fulfilment centre’s capacity.
For example, if you consistently ship the number of products listed in your shipping plan, your products have a higher probability of being made available to customers when temporarily out of stock.
Any active sponsored ads that are configured for your out-of-stock product will continue to run when the offer becomes active again and the product is made available to customers. Use the Campaign Manager to assess and manage the existing campaign.