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This article applies to selling in: Canada

Seller Identity Verification

To help us maintain a trusted marketplace for buyers and sellers, we'll need some additional proof for the information you provided during registration.

If you've already submitted your documents

The review process can take up to two business days from the time we receive your documents. We will email you the result.

Note: You'll gain access to Seller Central after your account is verified.

If you haven't submitted your documents

  1. Select your country.
    Note: Document requirements might change based on your country.
  2. Provide the requested documents.
  3. Upload your documents.
    • We accept JPEG, GIF, PNG, PDF and Word documents. Do not include special characters in the file name (Examples: $, &, #).
    • We support documents in Chinese, English, French, German, Italian, Japanese, Portuguese and Spanish. If your documents are in another language, you can submit notarized translations in a supported language.
  4. Click Submit.

Document rejection

Important: We reject documents when we can't verify them or when they don't meet our criteria. Our decision to approve or reject a document is final and cannot be appealed, although you can re-apply with a new account.

Amazon requires two documents in order to verify your identity. To avoid having your documents rejected, make sure they meet the following criteria:

All documents:

  • Must be valid (not expired, revoked or closed)
  • Must be high-quality, in colour and unobstructed (not angled, blurry or cropped)
  • Must show the full page
  • Must not be a screenshot
  • Must be in one of these supported languages: Chinese, English, French, German, Italian, Japanese, Portuguese or Spanish
    Note: If your documents are in another language, you can submit notarized translations in a supported language.

Identity documents:

  • Must show a full document page, or in case of national identity cards, both sides of the card
  • Must be a government-issued identity card that is distributed and recognized by the country where you are a citizen or resident

Additional document proof

You might be asked to submit a bank account statement, credit card statement or business licence based on your location. Make sure your documents meet the following criteria:

Bank account or credit card statements:

  • Must match the name of the business or point of contact provided during registration
  • Must contain the business address and show customer transactions
  • Must be dated within the past three calendar months

Business licences:

  • The name of the legal representative or beneficiary owner should match the name on the identity document
  • The address should closely match the business address provided during registration
  • Must be valid for at least 45 days from the time of registration
  • Must not be revoked or closed by the local government

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