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This article applies to selling in: Canada

Changes to program policies

Listed below are upcoming changes to Amazon’s program policies.

Upcoming changes to the Amazon Marketplace Fair Pricing Policy

We are making changes to the Amazon Marketplace Fair Pricing Policy. These changes will go into effect in 15 days, that is, April 24, 2021.

The key changes are summarized below:


  1. The last sentence before the bulleted list, "Pricing practices that harm customer trust", "If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Buy Box, remove the offer, or in serious or repeated cases suspend or terminate selling privileges." has been replaced with, "If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Featured Offer, remove the offer, suspend the ship option or in serious or repeated cases, suspend or terminate selling privileges."
  2. In the bulleted list, "Pricing practices that harm customer trust", we have included an additional point: Setting a shipping fee on a product that is excessive. Amazon considers current public carrier rates, reasonable handling charges, as well as buyer perception when determining whether a shipping price violated our fair pricing policy.

Your continued use of Selling Services after April 24, 2021, constitutes your acceptance of the updated policy.

As always, our goal is to help you and all our selling partners continue to succeed with Amazon and grow your businesses around the world. Thank you for being an Amazon Selling Partner.

Upcoming changes to program policies

The following change will enter into effect on 19 March, 2021:

  • We are adding the Unsuitable Inventory Investigations Policy as a new program policy. Under this policy, if there is suspicion that a Selling Partner may have been engaged in the sale of counterfeit products or other illegal goods at Amazon, we may require additional information regarding the affected FBA inventory. If the requested information is not provided, or we find after investigation that the inventory constitutes Unsuitable Units, we may dispose of it.

Update to Communication Guidelines

From 19 November, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on 04/11/2020).

Notice of new help page: Canadian sales taxes on Amazon.ca seller fees

Tax rules and legislation are constantly evolving worldwide and seller feedback helped us recognize that these tax rules can sometimes be confusing or difficult to relate to the services Amazon makes available to you. To help, we are publishing an informational help page “Canadian sales taxes on Amazon.ca seller fees” to help you better understand the taxes charged.

Note: It is important to note that the Amazon fee amounts and applicable taxes charged to you are not changing at this time and no action is required by you.

Fulfilment fees have had applicable tax applied and collected by Amazon as required by Canadian tax rules since 2012 while QST has been charged on Selling on Amazon fees to sellers in Quebec without a QST number since 2019. The help page “Canadian sales taxes on Amazon.ca seller fees” is being created for sellers based on seller feedback and is purely informational.

Important: Information from Amazon does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisors if you have questions.

Update to Tax Policies

Our Tax Policies are being updated with additional information related to tax treatments that could apply based on your use of Amazon services and selling in Amazon stores.

  • Responsibility for Taxes
  • Taxes on Fees and Payments
  • Shipping Products Internationally
Note: You are responsible for identifying your tax obligations. Information from Amazon does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisers if you have any questions.

Amazon Currency Converter for Sellers

Effective 15 November, 2019, the Amazon Currency Converter for Sellers Terms and Conditions will be changed as follows:

  1. Section 7 was revised to read as follows:

    We may make changes to Amazon Currency Converter for Sellers and these terms and conditions and solely at our discretion. Any changes (a) for legal, regulatory, fraud and abuse prevention, or security reasons; (b) to change existing features or add additional features to the Amazon Currency Converter for Sellers (where this does not materially adversely affect your use of Amazon Currency Converter for Sellers); or (c) to restrict products or activities that we deem unsafe, inappropriate or offensive will be effective upon the posting of such changes on your Amazon seller account or on the Amazon Site. Any changes will be effective 15 days after the posting of such changes on your Amazon seller account or on the Amazon Site. You are responsible for reviewing these locations and information yourself of all applicable changes or notices. You should refer regularly to your Amazon seller account and the Amazon Site respectively to understand the current terms and conditions related to Amazon Currency Converter for Sellers. YOUR CONTINUED USE OF AMAZON CURRENCY CONVERTER FOR SELLERS AFTER ANY SUCH CHANGES HAVE BECOME EFFECTIVE WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE TO ANY CHANGES TO AMAZON CURRENCY CONVERTER FOR SELLERS AND/OR THESE TERMS AND CONDITIONS, YOU MUST NOT CONTINUE TO USE AMAZON CURRENCY CONVERTER FOR SELLERS. You will be subject to the terms and conditions in force at the time that you use Amazon Currency Converter for Sellers, unless any change to these terms and conditions is required to be made by law or government authority (in which case it will apply to all orders as required by that law or government authority). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable by a court, that term or condition will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.

  2. Section 9 was revised to read as follows:

    We may terminate your use of Amazon Currency Converter for Sellers for convenience with 30 days’ advance notice. We also retain the right to immediately suspend or terminate your use of Amazon Currency Converter for Sellers if we determine that (a) you have materially breached an applicable agreement with us and failed to cure within 7 days of a cure notice unless your breach exposes us to liability toward a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) your account has been, or our controls identify that it may be, used for deceptive or fraudulent, or illegal activity; or (c) your use of Amazon Currency Converter for Sellers has harmed, or our controls identify that it might harm, other Sellers, customers, or Amazon’s legitimate interests.

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