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This article applies to selling in: Canada

Send to Amazon: Change or cancel your shipment

Cancel a shipment

You can cancel your Send to Amazon shipment by clicking on the Void shipments and charges button at the bottom of the workflow page. Voiding will cancel all shipments that you have created and move them into Cancelled status in your Shipping Queue.

Once you have cancelled your shipments, the Fulfilment by Amazon (FBA) box ID labels and carrier labels generated for the shipment can no longer be used, and these shipments are no longer expected at the fulfilment centre.

Change the ship date

If your expected Ship date changes after you have confirmed your shipment, you can update it in step 3 of the workflow, Print box labels, by clicking Change ship date.

Frequently asked questions

Can I change my shipping mode or carrier without cancelling all my shipments?

In this beta version of Send to Amazon, voiding will cancel all shipments you created and move them into Cancelled status in your Shipping Queue.

Can I change my ship-from address after my shipment has been completed?

The ship-from address can’t be changed once the shipment has been finalized. You will need to cancel your shipment and create another one with the correct ship-from address.

Can I cancel individual shipments in my workflow?

No, it’s not possible to cancel individual shipments in Send to Amazon.

Amazon may route your inventory to multiple fulfilment centres to place it closer to customers and reduce the time to deliver orders for your products. Make sure that you send your products to the fulfilment centres assigned in step 2 of the workflow, Confirm shipping.

Can I change the quantity of SKUs that I am shipping after shipment creation?

In the current version of Send to Amazon, it’s not possible to change the quantity of SKUs in a shipment. We are working to add this feature.

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